Systems Administrator

2 weeks ago


Morgantown, United States Nuna Full time

As innovators of premium baby gear with timeless style, Nuna is a Global Brand, growing exponentially in the US Market.


Nuna’s corporate office is nestled in scenic Berks County, PA, within a mile of turnpike exit 298. Our quiet location promises the luxuries of a low-stress commute and a 360 view of nature. Like our high-quality baby gear, our health and welfare benefits are superior, boasting an onsite state-of-the-art gym facility coupled with a $0 Copay / $0 Deductible Medical & Prescription Plan Design and a 401(k) with 6% Employer Match.


Currently we are seeking a Systems Administrator to provide “best in class,” service-oriented end user support and administration of backend IT infrastructure, cloud applications, and client technologies.


This role will support the administration of all IT infrastructure, with an emphasis on high global availability, redundancy, and secure operation – executing on IT projects in line with strategic objectives and as provided by management. This is a shared service position, supporting multiple business entities and brands (with a primary focus on US operations).


ESSENTIAL DUTIES AND RESPONSIBILITIES

System Administrator Duties:

  • Supports enterprise-wide hardware and software server infrastructure.
  • Installs/maintains existing servers and configures hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
  • Supports access provisioning/deprovisioning and identity management efforts following security leading practices.
  • Supports network team to resolve issues.
  • Provides client support for end user technologies, including org-wide unified collaboration solutions for voice, video, chat, meetings, and files.
  • Assist team members and completes projects as assigned ranging from enterprise storage, backups, disaster recovery / business continuity, active directory administration, and other production operation processes as needed.
  • Supports and manages Microsoft Office 365’s environment, business applications, and cloud environments (Azure, AWS) as the business has need.
  • Performs proof-of-concept evaluations for new and prospective technological solutions to understand viability and provide recommendations for new and innovative solutions.
  • Builds automation into existing processes to further improve administration capabilities.
  • Provides customer-centric, service-oriented, Tier 2 ticket support for user, and guidance and training for Tier 1 ticket agents, ensuring end user incidents and service requests are addressed quickly and with a high degree of excellence.
  • Builds and maintains proper documentation around production operating processes, and builds lasting relationships with those in the environment they support.


This position description is intended to provide a summary of the major duties, tasks and responsibilities of this position and shall not be considered an exhaustive listing of all work requirements.


REQUIREMENTS AND QUALIFICATIONS

Experience & Educations:

  • Three (3) to Five (5) years of relevant professional experience.
  • IT-related bachelor’s degree preferred.
  • Experience with Windows\Apple System Administration.
  • Hands-on experience administering Microsoft Office 365 and cloud-based applications.
  • Experience managing cloud based directory services, implementing single-sign on, and an understanding of how to securely manage identity.
  • Familiarity with device management (e.g., JAMF, Intune, etc.) and Azure and AWS cloud environments.
  • Experience with on-premise Active Directory and Exchange server technologies.
  • Solid knowledge implementing backup, disaster recovery (DR), and business continuity (BC) solutions.
  • Familiarity with virtual server environments (e.g. VMware, Hyper-V).
  • Basic networking and problem resolution.
  • Knowledge of firewalls. switches and other network security technologies is preferred.


Skills & Knowledge:

  • Ability to quickly learn and master new applications.
  • Knowledge of standard information on security policies and procedures.
  • Demonstrates ability to interact with all levels of the organization and communicate clearly in a professional manner.
  • Proven ability to work independently and as a member of a team; can identify when either approach is appropriate.
  • Excellent time management and organizational skills to effectively work on multiple initiatives and report on their current statuses, while ensuring deliverables are met.
  • Ability to adapt and perform in a fast-paced, rapidly changing environment.
  • Strong documentation and attention to detail.


Competencies:

  • Communication: Speaks effectively in individual or group situations; is an effective listener; writes clearly and convincingly; takes responsibility for facilitating information exchange among subordinates, peers, and managers.
  • Teamwork Building / Team Player: The ability to obtain cooperation and maximum effort; works well within diverse groups to achieve common goals as demonstrated through support for team ownership of projects to ensure results; supports group goals over personal gains.
  • Leadership: Uses appropriate interpersonal styles and methods to guide individuals or groups towards the attainment of specific goals and/or achieving results.
  • Adaptable: Ability to adjust easily to new or changing circumstances as demonstrated by the ability to shift easily among competing tasks to meet deadlines; demonstrates ability to modify own behavior in response to needs of others and adjust readily to various groups or work situations.
  • Time Management: Uses time efficiently and effectively when prioritizing both day to day activities and projects.


Technology:

Expert:

  • Microsoft Office 365.
  • On-premise active directory and exchange server technologies.

Familiar with:

  • Azure and AWS both storage and compute.
  • SAN Storage and VMware.
  • SSO technologies.
  • Device management technologies.
  • Backup and Disaster Recovery (DR) technologies/processes.


Success/Evaluation Metrics for this Role

  • Overall system availability and proactivity of response.
  • Maintenance and demonstration of technical skill levels commensurate to role.
  • Strong written documentation surrounding all projects and work efforts.
  • Strong verbal communication with the team as it relates to various work efforts and end user interactions.


Other

  • Employees who are in a Non-Exempt position must accurately complete, obtain approval from their manager, and timely submit a timecard in the form provided by the Company as it coincides with the Company’s bi-weekly payroll schedule.
  • Occasional overnight domestic/international travel required (less than 10%).
  • Ability to lift 60 lbs.
  • Ability to work extended hours as business needs warrant; may include nights and weekends.


Applicants must be currently authorized to work in the United States on a full-time basis.


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