Account & Social Media Coordinator

6 days ago

Miramar, United States Mediagistic Full time

Figment Design, a full-service marketing agency located in Miramar, Florida is seeking an experienced individual to join our eclectic group of creative minds. The perfect candidate for this position can work cross-functionally within marketing account and creative departments Having experience in the travel and tourism industry will be extremely helpful as you execute campaigns, optimize performance, and provide reporting.


Role Overview:


The Account and Social Media Coordinator plays a vital role in supporting our agency’s clients by managing client communications, coordinating project workflows, ensuring high-quality outputs, and providing social media management. This role requires excellent organizational and multitasking skills, a proactive approach to problem-solving, and a collaborative mindset to bridge departments for seamless project execution.


Key Responsibilities:


Account Coordination and Client Communication:

  • Client Orders: Efficiently process incoming orders with the Traffic/ Project coordinator for new and ongoing projects, ensuring all details are accurately captured and tracked.
  • Client Communication Touchpoints: Maintain proactive, weekly communication with clients via email, calls, and meetings to stay updated on project needs and provide ongoing updates.
  • Project Scheduling and Coordination: Work with the Traffic Coordinator (TC) to schedule and review job orders, keeping projects on track and aligning with client expectations.
  • Client Hours Tracking: Regularly review and monitor client hours to ensure they align with Master Service Agreement (MSA) terms.
  • Documentation and Reporting: Take comprehensive notes during client meetings and Plan of Action (POA) calls, ensuring internal and client stakeholders have access to accurate records.
  • Quality Control: Proofread and perform quality checks on final materials to meet high standards before client delivery.
  • Customer Service: Address and resolve client concerns promptly, maintaining professionalism and a solutions-focused approach.
  • CRM Maintenance: Update the Customer Relationship Management (CRM) system consistently to document all client interactions and activities.


Project Management and Cross-Department Coordination:

  • Internal Liaison: Act as the primary link between clients and internal teams (creative, digital, cruise, web, and accounting), ensuring smooth information flow and alignment with client needs.
  • Weekly or Monthly POA Meetings: Lead POA calls to discuss project progress, deliverables, and timelines, keeping all parties informed and aligned.
  • Coordination with Traffic Coordinator: Collaborate with the TC to review project schedules, troubleshoot potential delays, and keep the workflow on track.
  • Media and Production Support: Assist with preparing media proposals, printing, and design quotes, and web estimates; coordinate media placements, handling purchase orders, and ensure materials are proofed before distribution.
  • Shipping Coordination: Organize shipping quotes, labels, and documentation for outgoing orders to meet client specifications.
  • Cruise Department Support: Provide additional administrative and coordination support for cruise department initiatives.


Social Media Management:

  • Content Calendar Development: Create and maintain a monthly social media calendar with topics, copy, and graphics for clients across platforms.
  • Social Media Implementation: Handle day-to-day social media presence, from basic copywriting to graphic creation using tools like Canva, ensuring a cohesive brand message across Facebook, Twitter, Instagram, Pinterest, LinkedIn, and YouTube.
  • Collaboration with Digital Strategy Team: Work with the digital team to enhance social media boosting and paid campaigns.
  • Trend Monitoring: Stay informed about social media trends, tools, and best practices to keep client content fresh and relevant.
  • Platform Maintenance: Collaborate with the production team to update social media tools, including sharing buttons and RSS feeds, to enhance engagement and functionality.


Ongoing Professional Development:

  • Skills Development: Participate in LinkedIn’s Master Digital Marketing Course and regularly review foundational account management materials.
  • Industry Knowledge: Stay updated on advertising trends, particularly within travel, tourism, and hospitality, to enhance client communication and service.


Daily Tasks Overview:

  1. Process Orders: Receive, process, and document project orders for clients.
  2. Client Communication: Engage in consistent communication with clients to foster strong relationships.
  3. Project Tracking: Ensure timelines are met by monitoring deliverables and coordinating with relevant teams.
  4. Client Hours Review: Check client hours weekly to maintain alignment with contractual agreements.
  5. Meeting Documentation: Record detailed notes during client meetings and POA calls for accurate follow-up.
  6. Quality Assurance: Conduct final reviews of materials before they are delivered to clients.
  7. CRM Updates: Log all client interactions to maintain current, comprehensive records.
  8. Department Liaison: Facilitate collaboration between internal teams, keeping client goals in focus.
  9. Issue Resolution: Address any client issues promptly to maintain satisfaction.
  10. Progress Reporting: Prepare reports to update both clients and internal teams on project status.


Qualifications:

  • Experience in Account Coordination or similar role in an agency setting.
  • Strong Communication Skills: Both written and verbal, with an ability to lead client calls and discussions.
  • Attention to Detail: Especially for proofreading, project scheduling, and social media content creation.
  • Proficiency in CRM Software and project management tools.
  • Social media: Experience with platforms such as Facebook, Instagram, and LinkedIn, as well as tools like Canva.
  • Ability to Multitask in a fast-paced environment and collaborate effectively across departments


Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions. The above declarations shall not give any employee any right to continued employment by Mediagistic, Inc. or any of its subsidiaries.


Mediagistic is an Equal Opportunity Employer

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