Customer Experience and Marketing Coordinator

4 days ago


Sand Springs, United States Air Solutions Heating, Cooling & Plumbing Inc. Full time

Responsibilities:

Customer Service Coordination 

- Handle inbound and outbound customer service calls with professionalism and empathy.  

- Schedule and confirm service appointments while ensuring prompt communication.  

- Address and resolve customer inquiries and concerns effectively.  

- Work collaboratively with the service team to ensure customer satisfaction.  

Marketing Assistance 

- Assist in the execution of marketing campaigns, including social media posts, email marketing, and promotions.  

- Track and report the effectiveness of marketing initiatives.  

- Collaborate with the sales team to create compelling content that aligns with our brand and values.  

- Maintain and update customer databases for targeted outreach.  

Green Club Membership Coordination 

- Promote and grow participation in our Green Club membership program.  

- Manage membership renewals, communications, and benefit utilization.  

- Educate customers on the benefits of Green Club membership during service calls or through outreach.  

- Monitor program performance and provide suggestions for improvements.  


Requirements  

- Strong interpersonal and communication skills.  

- Prior experience in customer service, marketing, or a related role.  

- Ability to multi-task and prioritize in a fast-paced environment.  

- Tech-savvy with proficiency in CRM software, Microsoft Office, and social media platforms.  

- High level of attention to detail and organizational skills.  

- Positive attitude and ability to work both independently and as part of a team.  


Why Join Air Solutions?

- Be part of a company that values trust, excellence, and family.  

- Opportunity to grow within a supportive and professional team.  

- Competitive pay and benefits package.  

- Play a key role in delivering our five-star service promise to the Tulsa Metro community.  




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