Customer Experience and Marketing Coordinator
4 days ago
Responsibilities:
Customer Service Coordination
- Handle inbound and outbound customer service calls with professionalism and empathy.
- Schedule and confirm service appointments while ensuring prompt communication.
- Address and resolve customer inquiries and concerns effectively.
- Work collaboratively with the service team to ensure customer satisfaction.
Marketing Assistance
- Assist in the execution of marketing campaigns, including social media posts, email marketing, and promotions.
- Track and report the effectiveness of marketing initiatives.
- Collaborate with the sales team to create compelling content that aligns with our brand and values.
- Maintain and update customer databases for targeted outreach.
Green Club Membership Coordination
- Promote and grow participation in our Green Club membership program.
- Manage membership renewals, communications, and benefit utilization.
- Educate customers on the benefits of Green Club membership during service calls or through outreach.
- Monitor program performance and provide suggestions for improvements.
Requirements
- Strong interpersonal and communication skills.
- Prior experience in customer service, marketing, or a related role.
- Ability to multi-task and prioritize in a fast-paced environment.
- Tech-savvy with proficiency in CRM software, Microsoft Office, and social media platforms.
- High level of attention to detail and organizational skills.
- Positive attitude and ability to work both independently and as part of a team.
Why Join Air Solutions?
- Be part of a company that values trust, excellence, and family.
- Opportunity to grow within a supportive and professional team.
- Competitive pay and benefits package.
- Play a key role in delivering our five-star service promise to the Tulsa Metro community.
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