Technical Producer

2 months ago

East Hanover, United States AVI-SPL Full time

WHO WE ARE


AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.


Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.


WHAT YOU’LL DO


The AVI-SPL Technical Producer will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.



Day-To-Day Responsibilities:


· Manage services and support the conference team.

· Manage conference rooms/auditoriums/event space

· Act as a liaison to produce events and maintain a high level of communication between all necessary departments, support staff and vendors.

· Ensure a smooth flow from the initial consultation to the final layout.

· Oversee and follow up on all production components and logistics from beginning to end.

· Manage, maintain, and update the event software, documents, and timelines.

· Assist in walk through by taking measurements, notes, and photos.

· Liaise and negotiate with vendors for the client to offer the most cost-effective solutions to stay in budget and maximize profitability.

· Coordinate production meetings and installation meetings for all departments involved and provide follow ups to ensure all are keeping to tasks and deadlines.

· Confirm Staffing, Run of shows, equipment, drivers.

· Along with Project Manager, assist on site when necessary.

· Be the point person for troubleshooting and ensuring event is executed as planned.

· Ensure high quality customer service levels at all times.

· Additionally, execute on the following responsibilities as needed:

o Operate and maintain event spaces / auditoriums.

o Provide technical support and subject matter expertise concerning all aspects of event spaces/auditoriums, equipment, and functionality.

o Maintain auditorium integrity through appropriate equipment/cable maintenance.

o Escalate housekeeping issues to appropriate parties.

o Ensure compliance with safety standards.

o Perform, during conference set up, third level problem determination & resolution (microphones checks, remote controls, control systems, cable management, etc.) as necessary according to client guidelines.

o Set up, testing, operation, and tear down of audio visual (AV), video conference equipment and room ambience equipment (lighting, etc.), if required for events. Ensure equipment is stored appropriately.

o Maintain control booth areas to ensure they are clean, safe, and organized.

o Provide Technology Support for all aspects of the meeting or event including Audio Conferencing, Video Conferencing, audio & video patching, switching, projection, PC collaboration, webcast, lighting, staging, special needs, media, recording, bridge operations- All technology in the run of show document.

o Provide end to end support of the technology and the event.

o Provide End User Training, Troubleshooting, Opening Tickets and Assigning them to the correct teams, escalating issue when needed, complete management of an issue until resolution.

o Create, update, & resolve trouble tickets as assigned as well as monitoring of ticket queue.

o Resolve issues quickly and according to defined processes.

o Conduct testing prior to event.

o Follow Process in Run of Show Documents, Checklists, standards.

o Plan and participate in pre-event testing sessions, document results, and ensure contingency plans are established and implemented prior to event.

o Manage & deploy client provided spares as required.

o Create Statements of Work

o Coordinate activities with other Client groups as required.

o Liaise, recommend, plan, and execute all event spaces / auditoriums-based events and meetings, in collaboration with the client.

o Interact in person, by phone, &/or e-mail directly with client management & end-users as part of the Event Services Team.



WHAT WE’RE LOOKING FOR


Must-Haves:

· Event Production Expertise: Strong experience in managing and coordinating all aspects of events, from initial consultation to final execution, including technical setups and logistics.

· Technical AV Knowledge: Proficiency in operating and troubleshooting audio-visual, video conferencing, and event space equipment, ensuring smooth execution of live events.

· Project and Vendor Management: Ability to liaise with vendors, negotiate cost-effective solutions, and oversee event timelines, documents, and production components.

· Problem-Solving and Troubleshooting: Skilled at resolving technical issues quickly, providing end-to-end support for all event technologies, and escalating issues when needed.

· Strong Communication and Organizational Skills: High level of communication with clients, vendors, and internal teams, with an emphasis on maintaining excellent customer service and meeting deadlines.


Nice-To-Haves:


· Experience with event management software.

· Knowledge of streaming and webcasting technologies.

· Background in AV system design and installation.

· Crisis management skills for handling last-minute changes.

· Certification in AV technologies (e.g., CTS)


WHY YOU’LL LIKE WORKING HERE


· Medical benefits, including vision and dental

· Enjoyable and dynamic company culture

· Training and professional development opportunities



MORE ABOUT US


AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.


AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

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