Business Operations Manager

4 days ago

Tampa, United States Stealth Startup Full time

Job Description: Business Operations Manager

Location: Tampa, FL (On-Site)

Type: Full-Time

Compensation: Base + Bonus and commission


About Us:

We are a dynamic Tampa-based startup with ambitious growth plans across multiple verticals, including staffing, e-commerce, and business process outsourcing (BPO). With a focus on innovation, scalability, and delivering value to our clients, we are building a robust consulting function to complement and enhance our business operations.

We are looking for a talented and resourceful Business Operations Manager to partner directly with the CEO in driving strategic initiatives and optimizing operations across these key verticals.

Role Overview:

The Business Operations Manager will be a key member of the leadership team, working closely with the CEO to oversee and enhance operations in staffing, e-commerce, and BPO. This role demands a strategic thinker with strong analytical skills, creative problem-solving abilities, and the adaptability to thrive in a fast-paced startup environment. The ideal candidate will have experience in recruiting, human resources, consulting, and business process outsourcing.

Key Responsibilities:

Strategic Partnership with the CEO:

  • Collaborate with the CEO to develop and execute strategic plans for scaling the staffing, e-commerce, and BPO verticals.
  • Provide data-driven insights and recommendations to support decision-making.
  • Serve as a trusted advisor and implementer of cross-functional initiatives.

Recruitment:

  • Lead recruitment efforts across all verticals, identifying and onboarding top talent to meet business needs.
  • Develop and implement innovative talent acquisition strategies to attract high-quality candidates.
  • Manage end-to-end recruitment processes, ensuring a seamless experience for candidates and hiring managers.

Human Resources Management:

  • Build and maintain HR policies and practices that align with company goals and foster a high-performance culture.
  • Oversee employee relations, performance management, and professional development initiatives.
  • Ensure compliance with labor laws and regulations across all verticals.

Business Process Outsourcing (BPO):

  • Design and implement operational frameworks for the BPO vertical, focusing on efficiency and client satisfaction.
  • Identify and optimize processes for outsourcing opportunities to maximize profitability.
  • Partner with clients to deliver tailored solutions that meet their business needs.

Operational Excellence Across Vertical Functions:

  • Develop and refine operational processes across staffing, e-commerce, and BPO to improve efficiency and scalability.
  • Monitor and analyze key performance indicators (KPIs) to assess and improve business performance.
  • Drive innovation and identify opportunities for growth and differentiation.

Analytical and Creative Problem-Solving:

  • Leverage data analytics to evaluate business performance and inform strategic decisions.
  • Apply creative and out-of-the-box thinking to solve complex challenges and identify new opportunities.

Qualifications:

  • Minimum of 5 years of experience in business operations, recruiting, HR, consulting, or BPO.
  • Proven track record of working in a startup or fast-paced environment.
  • Exceptional analytical skills with the ability to interpret complex data and provide actionable insights.
  • Strong leadership and interpersonal skills, with the ability to collaborate effectively across teams.
  • Experience in process optimization and managing multiple projects simultaneously.
  • Creative mindset with the ability to innovate and solve problems uniquely.

Preferred Skills:

  • Knowledge of e-commerce operations and strategies.
  • Familiarity with HR software and applicant tracking systems (ATS).
  • Background in consulting or experience building BPO frameworks.

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