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Experienced Client Service Associate

3 months ago

Kansas City, United States TalentLink Solutions Full time

We are a $300M+ financial services practice in beautiful downtown Kansas City. We have more than 20 years of experience and have the pleasure of supporting over 1,000 households. Our focus is on providing new and existing clients with the highest level of care, understanding, and support. We serve as advocates for our clients and act as a guide through customized financial planning, investment management, insurance solutions, and employer-sponsored retirement plans.


We are looking for an experienced and versatile Client Service Associate to support our advisors, our clients, and our continued growth. In addition to having a strong working knowledge of industry software, systems, and processes, you are exceptionally organized, have amazing attention to detail, and are committed to delivering a smooth and confidence-inspiring experience for our clients with every interaction. Whether it’s completing paperwork and tasks, onboarding new clients, handling service requests, scheduling or preparing for meetings, you tackle it with a service heart and an accuracy and efficiency that can’t be beaten. We are a small yet nimble team, and this role is crucial to our continued success.


You will be instrumental in ensuring our clients receive the highest level of service and support. With your astute industry knowledge, you not only know the differences between accounts such as trusts, IRA vs ROTH, and qualified vs nonqualified, but you also know what steps are needed to process them appropriately. You are tech savvy, an adopter of change, and willing to go above and beyond when it’s needed. You are naturally curious and capable of identifying efficiency gaps and executing on improvement.


ESSENTIAL RESPONSIBILIITES

  • Communicate, process, and follow up with clients on various client service items, including general questions, applications, withdrawal requests, beneficiary changes, etc. following all to completion
  • Coordinate with the advisor and clients to complete and process new account paperwork, transfers, contributions, and keep client accounts in good standing
  • Answer, screen, and route phone calls, assisting client directly or taking messages for other team members as appropriate
  • Prepare, organize, coordinate, and maintain all client paperwork
  • Maintain client records in database, including documentation of phone calls and conversations
  • Deliver superior client service – troubleshoot problems and serve as liaison between Advisor and Client as needed
  • Schedule appointments, maintain calendar, and coordinate scheduling internally and externally, as needed
  • Communicate with the broker/dealer, advisory firm and product contacts
  • Maintain broker records, logs, and blotters
  • Follow, manage, and monitor task list, effectively prioritizing time-sensitive requests or issues


SKILLS & REQUIREMENTS

  • College graduate highly preferred, or equivalent work experience
  • 3+ years of financial services experience required; ideally in B/D or RIA environment supporting a financial advisor or similar setting
  • A commitment to excellence; detail-oriented, client-focused, and highly organized
  • Tech-savvy and highly proficient in Microsoft Office suite; strong ability to learn and apply new software systems quickly
  • Superior phone skills; friendly and helpful in all interactions on the phone
  • Excellent interpersonal and communication skills; ability to communicate in a pleasant, tactful and effective manner (both orally and in writing), and to handle difficult, sensitive issues
  • Strong time management skills; ability to prioritize and coordinate multiple work assignments and deadlines efficiently despite frequent interruptions
  • Proactive team player able to work in a fast-paced environment
  • Must be willing and able to complete a background and credit screening as an employee of a FINRA-regulated advisor; final job offer is dependent on successful completion and approval by the broker/dealer firm