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Company Overview
Join our successful team at TN Homebuyers in Nashville as our new Investment Sales Specialist As a local Real Estate buyer, we pride ourselves on upholding our core values of Team First, Responsibility, Stewardship, Trustworthy, and Loyal, while also nurturing a fun, ambitious, family-oriented culture. You'll be an essential player on our team, making a lasting impact with your unique talents and contributions. Don't miss this rare opportunity to grow your career in a supportive and rewarding environment
Position Overview
The Inside Sales Manager opening is a perfect fit for someone who enjoys managing sales and call center professionals. You will play a major role in assembling and organizing our Lead Qualification Team and managing office operations. Having a vast knowledge of call center operations is vital. The Inside Sales Manager will be able to audit calls and create training to increase Team Member performance. If you get energy from developing customer sales agents and sales professionals, this opportunity is what you have been looking for
Duties include, but are not limited to:
- Monitor call volume and capacity of each Team Member throughout the day to work towards daily goals
- Audit leads and calendars for the day, before the daily lead review meeting, to be prepared and ready to address any concerns or issues
- Hire, Train, Onboard, and Terminate Team Members as needed
- Audit calls for compliance and quality, scoring each call, and creating individualized training based on findings
- Monitor KPIs for each department, escalating any issues to Integrator
- Maintain adequate staffing levels to ensure appropriate coverage, including night and weekend rotation
- Maintain an upbeat environment in the office
- Manage time off requests and calendar to ensure proper coverage throughout the company
- Provide backup in the department for high-volume or low-staffing situations
- Maintain Office staffing with hybrid schedules and remote Team Members
- Perform one-on-one meetings with Team Members weekly
- Create and implement ongoing training for Team Members
Ideal candidate experience and skill-sets:
- 3 + years of experience managing a call center or phone sales team
- A proven track record of leading a team to outperform goals
- Knowledge of creating and implementing new training programs
- Strong software and internet skills
- Basic SalesForce knowledge
- A high level of ambition and determination
- Strong communication skills via in-person conversation, telephone, email, text, and mail
What do I get?
- Competitive starting salary with bonus opportunities
- Medical, dental, and vision insurance
- Paid holidays, vacation, and your birthday off
- Retirement plan with a company contribution match
- Family-friendly work environment
- Growth opportunity with upward mobility
- Encouraging leadership
