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Service Desk Analyst

4 months ago

Los Angeles, United States Prosum Full time

MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.

Remote OK – must reside within 50-100 miles of Los Angeles


Pay: $25-27/hour W2

6 months to ongoing contracts

2 opening


Required

3 years of IT

2 years of Service Desk

Call center

Handling Tickets daily


Big Plus

BS Degree

Hospital Industry

Clinical Software Application support


Service Desk Agent

Summary:

Service Desk Agent I is responsible for supporting the end user community at the hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other computer related technology.


Minimum Education:

  • High School Diploma
  • Associate’s Degree in a related field is preferred.


Minimum Experience:

  • Must be available to work any shift
  • Minimum of 3 years of IT and 2 years’ experience in Service Desk Support
  • Experience working in a call center handling tickets daily (30+)
  • Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;
  • Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.
  • Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in
  • Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.