Information Technology Support Coordinator
5 days ago
Position Summary The IT Support Coordinator will be responsible for managing and coordinating IT support tickets within the ServiceNow platform. This role involves supporting timely resolution of IT issues, maintaining high levels of customer satisfaction, and optimizing the use of ServiceNow for efficient ticket management
Key Responsibilities:
Ticket Management:
1. Monitor and manage IT support tickets in ServiceNow.
2. Assign tickets to appropriate IT support staff based on priority and expertise.
3. Ensure tickets are resolved within the agreed Service Level Agreements (SLAs).
4. Escalate unresolved tickets to higher-level support or management as necessary.
Customer Support:
· Communicate effectively with users to understand their issues and prioritize their issues appropriately
· Ensure high levels of customer satisfaction through professional and courteous interactions.
ServiceNow Administration:
· Generate and analyze reports on ticket metrics to identify trends and areas for improvement.
· Maintain accurate and up-to-date documentation of ServiceNow configurations and processes.
Collaboration:
· Collaborate wth Cross-functional teams to ensure seamless service delivery
· Work closely with other IT professionals to enhance overall support processes.
Qualifications:
· Proficiency in ServiceNow platform
· Strong communications skills and customer-oriented mindset
· Ability to work well in a team environment and adapt to changing prioritities
Special Requirements Physical Requirements:
· Prolonged periods sitting at a desk and working on computer.
· Occasional walking between facilities.
· Occasional lifting, pushing, pulling up to 15 lbs
Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
-
new york city (norwood), United States Encore Technologies Full timePosition Summary The IT Support Coordinator will be responsible for managing and coordinating IT support tickets within the ServiceNow platform. This role involves supporting timely resolution of IT issues, maintaining high levels of customer satisfaction, and optimizing the use of ServiceNow for efficient ticket managementKey Responsibilities:Ticket...
-
new york city (norwood), United States Encore Technologies Full timePosition Summary The IT Support Coordinator will be responsible for managing and coordinating IT support tickets within the ServiceNow platform. This role involves supporting timely resolution of IT issues, maintaining high levels of customer satisfaction, and optimizing the use of ServiceNow for efficient ticket managementKey Responsibilities:Ticket...
-
IT Support Manager
1 week ago
Norwood, New Jersey, United States Encore Technologies Full timeService Desk Supervisor Job DescriptionThe role involves planning, organizing, and directing the Service Desk-related activities and personnel ensuring high availability and support for all IT-related services.About Encore Technologies:Encore Technologies has been named one of the fastest-growing companies and Tech Company of the Year by the Cincinnati...
-
Research Associate, Analytical Science
2 weeks ago
Norwood, United States Randstad Life Sciences US Full time6 Month ContractNorwood, MAPR: $25-32/hourJob SummaryIn this role, you will focus on Materials and Sample Management support for the Analytical Science and Technology department.Job ResponsibilitiesAs part of the Analytical Science & Technology team, your primary responsibilities will be as follows:Responsible for aliquoting and inventory management of...
-
Orthodontic Coordinator
4 months ago
Norwood, United States 42 NORTH DENTAL LLC Full timeOverview: 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest employees who share our vision and culture. Become part of a team approach to providing excellence in comprehensive dental care with a...
-
Project Coordinator
2 months ago
Norwood, United States Vaco Full timeJob Summary: We are seeking a highly organized and detail-oriented Project Coordinator with a blend of accounting and construction administration skills. The ideal candidate will support project management teams by handling both construction-related administrative tasks and basic accounting functions such as invoicing, managing leases, vendor coordination,...
-
Patient Services Coordinator
1 week ago
Norwood, United States Disability Solutions Full timeSurgical Services Coordinator (Onsite - Boston, MA)Job Details:Covering a Leave of Absence!Great exposure to leading healthcare organization in the Boston area!Benefits OfferedWeekly pay l $20-22/hr (Depending on experience) Core Experience:2+ years of medical administration experience Experience with coordinating at surgery centers is requiredCustomer...
-
IT Support Specialist Norwood OH
6 days ago
Norwood, New Jersey, United States Encore Technologies Full timeAt Encore Technologies, we're seeking a skilled IT Support Specialist to join our team in Norwood, OH.As an IT Support Specialist, you'll play a critical role in providing top-notch support to our customers, ensuring their technical issues are resolved efficiently and effectively.Salary: $18 per hourJob DescriptionWe're looking for a highly motivated and...
-
Norwood, United States Amentum Full timeAmentum is seeking an Administrative and Technical Support Specialist. The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal guidance and assistance. Depending on the customer office, some tasks can be more...
-
Norwood, United States Amentum Full timeAmentum is seeking an Administrative and Technical Support Specialist. The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal guidance and assistance. Depending on the customer office, some tasks can be more...
-
Service Operations Coordinator
7 days ago
Norwood, Massachusetts, United States Clay Subaru Full timeJob OverviewClay Subaru is seeking a highly organized and detail-oriented Service Operations Coordinator to join their team. As a key member of the service operations team, you will play a critical role in ensuring smooth service delivery by efficiently managing the workflow of repair orders, coordinating with technicians, and maintaining effective...
-
Program Coordinator Opportunity
6 days ago
Norwood, Massachusetts, United States The May Institute Inc Full timeTransform Lives as an Assistant Program CoordinatorAt The May Institute Inc, we're dedicated to making a positive impact on the lives of adult individuals with Autism and developmental disabilities. As an Assistant Program Coordinator (APC) in our Norwood, MA location, you'll play a vital role in providing essential support to empower individuals ages 22...
-
Dental Office Coordinator
7 days ago
Norwood, Massachusetts, United States Central Dental Associates Full timeJob OverviewCentral Dental Associates is seeking a skilled Dental Front Office professional to join our team. This role is a great opportunity for a motivated individual to work in a fast-paced environment and contribute to the success of our dental practice.Key Responsibilities:Provide exceptional patient care and ensure a positive experienceManage patient...
-
People & Culture Coordinator
4 weeks ago
Norwood, United States Cramer Full timeWe are seeking a motivated, positive, and self-driven People & Culture Coordinator to join our team. Reporting to the Director of People & Culture, this role is essential in fostering a dynamic and inclusive culture at Cramer. As a key player in our talent and development programs, you'll manage initiatives spanning talent acquisition, onboarding, employee...
-
Financial Operations Coordinator
3 days ago
Norwood, Massachusetts, United States Creative Financial Staffing Full timeCompany OverviewCreative Financial Staffing has partnered with a leading manufacturing company in Norwood, MA to identify a qualified candidate for the role of Financial Operations Coordinator.We are excited to offer this opportunity to an individual who will be responsible for managing accounts payable functions and providing critical support to the...
-
Technical Support Administrator
7 days ago
Norwood, Massachusetts, United States Amentum Full timeAmentum seeks a highly skilled Administrative and Technical Support Specialist to join our team. This individual will be responsible for moderately complex administrative tasks with minimal guidance and assistance.Key ResponsibilitiesFile and record managementEmployee processing and supportPolicies and program managementScheduling and correspondenceTravel...
-
Operational Support Specialist
6 days ago
Norwood, Massachusetts, United States Amentum Full timeAmentum is a leading provider of products and services to the US Government and commercial markets. As an Operational Support Specialist - Administrative Services, you will play a vital role in supporting our clients with a wide range of administrative tasks.**Estimated Salary:** $55,000 - $65,000 per year, depending on location and experience.About the...
-
Technical Support Team Lead
6 days ago
Norwood, New Jersey, United States Encore Technologies Full timeAbout Encore Technologies">Encore Technologies has been named one of the fastest-growing companies and Tech Company of the Year by the Cincinnati Business Courier.We are a comprehensive IT support provider focused on solving business challenges with innovative solutions. Our mission is to serve as a long-term trusted advisor to help develop and support our...
-
Assistant Program Coordinator
1 week ago
Norwood, United States The May Institute Inc Full timeFull-Time Assistant Program Coordinator Opportunity Are you ready to make a difference in the lives of adult individuals with Autism and other developmental disabilities? Do you thrive in an environment where collaboration and inclusivity are the norm, and where every day brings exciting challenges and opportunities for personal and professional growth?...
-
Meat Department Operations Coordinator
4 days ago
Norwood, Massachusetts, United States Hometown Foods Full timeJob Title: Meat Department Operations CoordinatorHometown Foods is a leading grocery store chain seeking a highly skilled Meat Department Operations Coordinator to oversee the daily operations of its meat department. The ideal candidate will possess excellent leadership skills, a strong knowledge of food safety practices, and the ability to work effectively...