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Deployment Manager

3 months ago

Shelby Township, United States Zobility Full time

You will be responsible for the deployment of the client product across

manufacturing lines in the North America region. As our on-ground person, you'll

be playing a strategic partner role for our customers through their entire lifecycle

with us. Your primary focus will be to build loyalty and ensure long-term client

retention by consistently supporting our customers, addressing issues and

helping the business development team with upselling and renewals.


You'll be in charge of:

Understanding each customers manufacturing lines, processes, controls

architecture as a part of the initial requirement study in assisting the sales

and proposal process.

Holding product demonstrations for customers to showcase value of the

product in increasing the efficiency of their lines.

Creating, planning and tracking the deployment plan. Deploying the

client Product across major manufacturing lines and closely working

with the product deployment team in India to validate product deliverables

to customers.

Installing softwares, loggers, running initial sanity checks to ensure

everything's up and running.

Pulling data logs and sharing it back with the India team to ensure

correctness. Providing the team remote access if required for any kind of

support.

Tracking customer issues and bringing in resolutions to ensure customer

satisfaction.

Engaging with the customer to help them realize the benefits of the

product so it becomes part of their regular routine.

Sustaining business growth and profitability by maximizing value of the

client product suite.

Managing a portfolio of customers to ensure delivery of expected value

while using the product.

Translating customer requirements in terms of product features and

feeding new feature requirements to the product team to improve the

product capabilities .

Looking for expansion opportunities with customers to upgrade & expand

onto other lines.

Managing projects end-to-end involving global players in manufacturing.

This role may also involve travelling to various plants located across the

North America region (currently serving US, Mexico & Canada).

Being the liaison between domain expertise and software development.

More about you:

You have a Bachelors in any engineering field.

You have at least 2 years of experience working on automation lines for the

automotive manufacturing industry and have a good understanding of the

processes, controls architecture & programming of these lines.

You are a highly motivated self-starter, eager to make an impact in this

space.

You are a great communicator with excellent written and oral

communication skills.

You are detail oriented and have a penchant for complex problems.

You have a dynamic, extroverted and energetic personality that helps you

build and develop relationships with management level personnel.

You possess the ability to anticipate resistance and are prepared with the

right data & knowledge to overcome such resistance.

You are a data driven problem solver. You have a logical problem solving

mind and are able to clearly present your arguments and thoughts in an

easy to understand manner.

You are willing to travel as required.

You're extra awesome if:

You have experience handling Automotive customers - especially OEM's &

Tier 1's.

You have hands on experience with controls programming work for

automotive lines (PLC/CNC/Robot)

You are a start-up enthusiast with a penchant for fast paced work

environments.