IT Support Specialist

2 weeks ago


Santa Rosa, United States AppleOne Employment Services Full time

This role is pivotal in maintaining computer environments by troubleshooting issues, installing hardware and software, and ensuring smooth day-to-day operations. You'll collaborate with IT colleagues and managed service providers while often working independently to deliver exceptional support for employees and operations.


The ideal candidate is customer-service oriented, adept at problem-solving, and thrives in a fast-paced environment. From workstations to networks, servers to VoIP systems, you’ll ensure minimal disruption and maximum productivity.


This position is 100% ONSITE in Santa Rosa, Ca.


Key Responsibilities:

  • Respond to technical inquiries and assist with product features, installation, setup, and troubleshooting via phone, email, or in-person.
  • Diagnose and resolve hardware and software issues, including PCs, laptops, printers, VoIP systems, and network connectivity.
  • Escalate complex issues to the appropriate channels to minimize downtime.
  • Perform scheduled maintenance, upgrades, and system checks, occasionally after hours.
  • Train team members and end-users on troubleshooting techniques and new systems.
  • Provide technical support using a ticketing system and maintain accurate documentation.
  • Facilitate communication between end-users, the IT team, and other business units.
  • Install, configure, and maintain computers, telephones, and peripheral devices.
  • Develop expertise in proprietary applications and offer troubleshooting assistance.
  • Ensure compliance with company policies, procedures, and applicable regulations.


Qualifications:

  • Minimum 5 years of PC, networking troubleshooting/repair, and cabling experience.
  • At least two certifications (A+, Network+, MCSA, MCP preferred).
  • Degree in Computer Technology or related field, or equivalent experience.
  • Proficiency with PCs, laptops, printers, networking, Windows 10, Microsoft 365/Office 365, and anti-virus software.
  • Working knowledge of Windows Server, Active Directory, and Exchange.
  • Experience with virtual environments, RDP/RDS, TCP/IP, LAN/WAN, VPNs, and VLANs preferred.
  • Strong customer service and interpersonal skills in high-output environments.
  • Experience creating technical documentation for administrators and end-users.
  • Proven ability to prioritize tasks, meet deadlines, and adapt to changing environments.


No C2C, W2 only.



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