Help Desk Engineer

3 days ago


Beverly, United States Market Street Talent, Inc. Full time

Could you be a good fit? We are looking for the best, highly skilled Helpdesk Engineer to join the team of our exceptional client for a full-time opportunity.


What will your day look like? As an Helpdesk Engineer, you will:

  • Provide on-site and remote support to a diverse client base with a wide range of IT challenges of varying complexities
  • Efficiently troubleshooting and diagnosing technical issues
  • Maintain client systems and equipment
  • Monitor software and address issues
  • Address support requests via remote means or on-site service calls
  • Install hardware, software, and other technology infrastructure
  • Manage computer network systems
  • Maintain small business systems
  • Train users on use of technology
  • Work on mobile devices, printers, scanners, and other hardware
  • Set up, maintain and troubleshoot VoIP phone systems
  • Provide general record keeping, time tracking and documentation


You will be a good fit as an Helpdesk Engineer if you:

  • Have at least 1-3 years of full-time IT experience
  • Have strong knowledge of virtualization (servers and desktops), active directory and server rules, data backup, and virus remediation.
  • Offer a creative approach to problem solving
  • Are a strong communicator who enjoys team collaboration
  • Have a proactive and positive attitude
  • Are reliable and organized, with strong time management skills
  • Responsible for travel to and from service calls; must have a vehicle and reliable transportation
  • Experience with cloud computing technologies a plus
  • Experience with implementation of LabTech or other remote monitoring software a plus


About Market Street Talent


Our Vision: To promote and foster the growth of information technology (IT) in our world…one candidate, one client, one community at a time.

Our Goal: To coach clients and candidates through the entire placement process and cultivate long term healthy business relationships.

Our Culture: At MST, we believe in pursuing excellence in everything we do, treating everyone with the utmost respect, and showing empathy for our community.


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