Manager, Events Operations

1 week ago

New York, United States SANDOW Full time

The Manager, Events Operations will play a critical role in building, optimizing, and maintaining systems, processes, and best practices that enable the events team to operate efficiently. This role requires a strategic thinker with a strong background in project management software, event management platforms, CRM systems, and other technology solutions. In addition to developing and implementing systems, you will also provide on-site support for NYC-based events and travel to major events across the country, ensuring smooth execution and alignment with the established processes.


Key Responsibilities:

Process Development and Optimization:

  • Design and implement scalable processes and workflows to support all phases of event management, from planning through post-event analysis.
  • Develop standard operating procedures (SOPs) for event-related tasks, ensuring consistency and efficiency across the team.
  • Identify bottlenecks and inefficiencies in current workflows and recommend solutions to improve speed and quality of event execution.
  • Continuously evaluate and improve existing processes, ensuring they adapt to changing team needs and goals.


Project Management System Setup and Maintenance:

  • Lead the setup, configuration, and maintenance of project management tools such as ClickUp, ensuring that event-related tasks, timelines, and resources are effectively tracked and managed.
  • Develop and implement templates, dashboards, and automated workflows within ClickUp to streamline task assignments, timelines, and reporting.
  • Train team members on best practices for using project management software, fostering adoption and consistent usage.


Data Management and Reporting:

  • Utilize HubSpot and other platforms to manage client and event data, including contact lists, engagement metrics, and event outcomes.
  • Create and maintain reporting structures within ClickUp and HubSpot to provide insights on event progress, team performance, and ROI.
  • Develop a system for collecting and analyzing event data, enabling continuous improvement and data-driven decision-making.


On-Site Event Support (NYC-Based and National Events):

  • Provide on-site event support and coordination for NYC-based events, ensuring all processes are followed and team members are supported.
  • Travel to major events across the country as needed, acting as the main point of contact for process adherence and on-the-ground support.
  • Coordinate with vendors, venue staff, and the events team on-site to address any issues and ensure a seamless event experience.
  • Assist in setting up and breaking down event spaces, managing schedules, and troubleshooting any last-minute logistical challenges.


Cross-Functional Collaboration:

  • Collaborate closely with the events team, marketing, and other departments to ensure systems and processes align with company goals and strategies.
  • Act as the primary liaison between the events, operations, and IT teams to troubleshoot issues, implement new features, and integrate other tools as needed.
  • Work with the events team to understand their needs, gathering feedback on current workflows and identifying opportunities for improvement.


Documentation and Training:

  • Create and maintain detailed documentation for all systems, processes, and workflows related to event management.
  • Develop training materials and lead training sessions to onboard team members to new systems, tools, and processes.
  • Serve as a resource for ongoing support, answering questions and providing guidance on system use and best practices.


Quality Control and Continuous Improvement:

  • Establish quality control standards for all event-related deliverables, ensuring consistency and alignment with team objectives.
  • Regularly review and assess process performance, identifying areas for continuous improvement to enhance efficiency and outcomes.
  • Stay informed about new project management, event management, and CRM tools, assessing their potential for integration into the existing ecosystem.


Qualifications and Requirements:

  • Experience: 3+ years of experience in project management, systems design, or operations, with a focus on building and optimizing workflows for teams.
  • Skills: Excellent project management skills with a relentless focus on results; strong understanding of process improvement methodologies.
  • Strategic Mindset: Ability to think critically and design systems and processes that align with both immediate needs and long-term goals.
  • Technology Proficiency: Advanced skills in using project management, event management, and CRM software platforms (e.g., ClickUp, Asana, HubSpot, Eventbrite), with experience in automation and reporting setup.
  • Training and Support: Experience in developing training materials and onboarding team members to new systems and processes.
  • Communication: Excellent written and verbal communication skills, with the ability to collaborate effectively with cross-functional teams.
  • On-Site Coordination: Ability to provide hands-on support at NYC-based events and travel as needed for large events across the country.
  • Attention to Detail: High level of attention to detail, especially in system setup, data management, and reporting accuracy.


Why Join Us?

In this role, you’ll have the opportunity to shape the operational backbone of the events team by designing efficient systems and processes that enable seamless event execution. You’ll work with a talented team, build cutting-edge workflows, and play a pivotal role in driving our event strategy forward, both on-site and behind the scenes.

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