Deskside Support Technician

3 weeks ago

Manassas, United States ECCO Select Full time

ECCO Select is certified as a Women-owned, Minority-owned, Small Business Enterprise. Through best-in-class talent acquisition, IT program management, and being an established government contractor, ECCO Select specializes in providing people, process, and technology solutions for our clients’ needs. ECCO Select has experience in assisting our commercial and government clients successfully manage projects and programs that transform their business operations through a variety of IT solutions. We’re the talent behind the technology. To find out more about ECCO visit www.eccoselect.com.


Will be subject to a federal background investigation. MUST have TOP Secret DOD clearance.

Job Title: Deskside Technician

Work Location: Crystal City, VA | Manassas, VA

You will work onsite in Crystal City, VA initially and then transition to onsite in Manassas, VA within the first year.


Job Summary: The Deskside Technician I is responsible for providing customer focused, on-site technical support to end users in a large enterprise environment. This role will focus on resolving hardware and software issues directly at the user’s workstation and ensuring timely solutions to IT incidents and service requests. The Deskside Technician will manage face-to-face interactions, documenting all activities in the IT ticketing system. This position involves troubleshooting desktop computers, laptops, peripherals, and software, as well as assisting with user account management, imaging devices, and collaborating with other IT teams for escalations. The Deskside Technician will support end-user training, contributing to continuous improvement while meeting federal contract objectives.


Job Responsibilities:

  • Provide on-site technical support, addressing hardware and software issues at user workstations.
  • Troubleshoot desktop/laptop hardware, operating systems (Windows, macOS), and applications (Microsoft Office, collaboration tools).
  • Assist with the installation, configuration, and maintenance of IT equipment (monitors, printers, peripherals).
  • Perform imaging of devices, including desktops and laptops, ensuring proper configuration and deployment.
  • Document and track incidents and requests in the ticketing system, ensuring accurate and timely updates.
  • Assist users with account setups, password resets, and access management, adhering to security protocols.
  • Maintain accurate records of hardware inventory, ensuring proper asset management.
  • Assist with IT setup and orientation for new employees, ensuring they are properly equipped and onboard correctly.
  • Ensure service delivery adheres to established service level agreements (SLAs) and performance metrics.


Qualifications:

  • Must have an active Top Secret with SCI eligibility.
  • 1-2 years of experience in a deskside or technical support role with an interest in growing technical expertise.
  • Strong problem-solving skills and the ability to provide hands-on support under pressure.
  • Proficient in troubleshooting hardware issues (desktops, laptops, printers, peripherals) and software problems.
  • Familiarity with IT service management tools and remote support technologies.



Our Commitment

We would love to have you join our team ECCO Select is committed to hiring and retaining a diverse workforce. ECCO Select’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category.

Equal Employment Opportunity is The Law

This Organization Participates in E-Verify

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