Onsite IT Support
4 months ago
Role Outline
To provide first level support through call logging software and/or on-site and handling incidents or service requests using the incident management system and request fulfilment processes.
Responsibilities
- On-Site Technical Support: Serve as the primary technical point of contact for the client, providing on-site support for all Options systems.
- System Monitoring and Maintenance: Monitor the health and performance of client systems, ensuring that they are operating optimally. Conduct regular maintenance activities, including both hardware and software updates combined with configuration changes, to keep systems up to date.
- Troubleshooting and Issue Resolution: Diagnose and resolve technical issues promptly and effectively. Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions.
- Incident Management: Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes. Document incidents and their resolutions accurately.
- Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to the client, providing guidance on company best practices.
- System Enhancements and Upgrades: Collaborate with the wider Options team to implement system enhancements and upgrades. Participate in testing and validation activities to ensure smooth deployment.
- Training and Knowledge Sharing: Conduct training sessions for the client's technical staff to enhance their understanding of the Options platform. Share technical knowledge and best practices with both internal teams and the client to foster continuous improvement.
Requirements
- Technical Expertise: Strong knowledge of 365, Azure, Endpoint Management, Device Deployment. AV troubleshooting.
- Experience: Minimum of 2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting.
- Problem-Solving Skills: Ability to analyze complex technical issues, identify root causes, and propose effective solutions. Strong troubleshooting and diagnostic skills with the ability to handle high-pressure situations calmly.
- Communication and Interpersonal Skills: Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely. Strong interpersonal skills to build relationships with clients and collaborate effectively with cross-functional teams.
- Client Focus: Demonstrated ability to understand and fulfil client requirements while providing exceptional customer service. Proactive in anticipating client needs and exceeding their expectations.
- Adaptability and Flexibility: Ability to thrive in a fast-paced and dynamic environment. Willingness to adapt to changing priorities and take on additional responsibilities as required.
- Bachelor's Degree: A degree in Computer Science, Engineering, or a related field is preferred but not mandatory.
- Training and Onboarding is required in person in Belfast, Northeren Ireland - costs are covered
-
Onsite Nurse Liaison UM
3 months ago
Chicago, United States Solving IT Full timeOne of the largest health insurers in the nation is focused on continuously building an industry-defining, world-class IT capability. Healthcare is forever evolving, especially due to emerging technologies, making this a great experience to add to your resume. Come join their winning team!This Contract-to-Hire role as an Onsite Nurse Liaison UM & QR in...
-
Onsite Nurse Liaison UM
3 months ago
Chicago, United States Solving IT Full timeOne of the largest health insurers in the nation is focused on continuously building an industry-defining, world-class IT capability. Healthcare is forever evolving, especially due to emerging technologies, making this a great experience to add to your resume. Come join their winning team!This Contract-to-Hire role as an Onsite Nurse Liaison UM & QR in...
-
MDM Consultant-Chicago, IL
4 weeks ago
Chicago, United States Georgia IT Inc Full timePosition: MDM Consultant Location: Chicago, IL (Onsite Role) Duration: 12 Months Rate: DOE US Citizen and Green cards Only. 2 year experience with Informatica MDM SaaS (must have hands-on experience on the following: - IICS,C360, R360, Master Data Management). SaaS is preferred but not mandatory Expert-level skills in Informatica MDM SaaS implementation....
-
Onsite Clearing House Risk Management 29788
3 months ago
Chicago, United States Solving IT Full timeWe are committed to creating the most respected expert technology solutions and recruitment company bar none, by treating our people better than any other business. We will be your dedicated career coach; giving you honest advice, helping you find the best opportunities and much more.This Contract Role as an Onsite Clearing House Risk Management Consultant...
-
Onsite Laboratory Support Specialist
3 days ago
Chicago, Illinois, United States LabCorp Full timeJob SummaryWe are seeking a highly organized and detail-oriented individual to join our Specimen Processing and Accessioning team in Chicago, IL. As an Onsite Laboratory Support Clerk, you will play a critical role in ensuring the accuracy of millions of healthcare tests every month.Key ResponsibilitiesPrepare laboratory specimens for analysis and...
-
Onsite Laboratory Support Specialist
3 days ago
Chicago, Illinois, United States Labcorp Full timeJob SummaryWe are seeking a highly organized and detail-oriented individual to join our Specimen Processing and Accessioning team in Chicago, IL. As an Onsite Laboratory Support Specialist, you will be responsible for performing clinical specimen accessioning, sample sorting, and data entry in a fast-paced, high-throughput environment.Key...
-
Onsite Laboratory Support Specialist
6 days ago
Chicago, Illinois, United States Labcorp Full timeJob SummaryWe are seeking a highly organized and detail-oriented individual to join our Specimen Processing and Accessioning team in Chicago, IL. As an Onsite Laboratory Support Clerk, you will be responsible for performing clinical specimen accessioning, sample sorting, and data entry in a fast-paced, high-throughput environment.Key ResponsibilitiesPrepare...
-
Onsite Lab Support Clerk
4 weeks ago
Chicago, United States LabCorp Full timeAre you organized, accountable, and have always gone the extra mile to make sure things are done right? Imagine the impact those skills can have in ensuring the accuracy of millions of healthcare tests, every month. If you share our passion for strengthening physician care, please apply for this onsite Clerk position! LabCorp is seeking a dedicated...
-
Onsite Lab Support Clerk
1 week ago
chicago, United States LabCorp Full timeAre you organized, accountable, and have always gone the extra mile to make sure things are done right? Imagine the impact those skills can have in ensuring the accuracy of millions of healthcare tests, every month. If you share our passion for strengthening physician care, please apply for this onsite Clerk position! LabCorp is seeking a dedicated...
-
Onsite Lab Support Clerk
4 weeks ago
Chicago, United States LabCorp Full timeAre you organized, accountable, and have always gone the extra mile to make sure things are done right? Imagine the impact those skills can have in ensuring the accuracy of millions of healthcare tests, every month. If you share our passion for strengthening physician care, please apply for this onsite Clerk position! LabCorp is seeking a dedicated...
-
Onsite Lab Support Clerk
4 weeks ago
Chicago, United States LabCorp Full timeAre you organized, accountable, and have always gone the extra mile to make sure things are done right? Imagine the impact those skills can have in ensuring the accuracy of millions of healthcare tests, every month. If you share our passion for strengthening physician care, please apply for this onsite Clerk position! LabCorp is seeking a dedicated...
-
Onsite Lab Support Clerk
4 weeks ago
Chicago, United States Labcorp Full timeAre you organized, accountable, and have always gone the extra mile to make sure things are done right? Imagine the impact those skills can have in ensuring the accuracy of millions of healthcare tests, every month. If you share our passion for strengthening physician care, please apply for this onsite Clerk position! LabCorp is seeking a dedicated and...
-
Onsite Lab Support Clerk
1 week ago
Chicago, United States LabCorp Full timeAre you organized, accountable, and have always gone the extra mile to make sure things are done right? Imagine the impact those skills can have in ensuring the accuracy of millions of healthcare tests, every month. If you share our passion for strengthening physician care, please apply for this onsite Clerk position! LabCorp is seeking a dedicated...
-
Onsite Lab Support Clerk
4 weeks ago
Chicago, United States Labcorp Full timeAre you organized, accountable, and have always gone the extra mile to make sure things are done right? Imagine the impact those skills can have in ensuring the accuracy of millions of healthcare tests, every month. If you share our passion for strengthening physician care, please apply for this onsite Clerk position! LabCorp is seeking a dedicated...
-
Onsite Lab Support Clerk
4 weeks ago
Chicago, United States Labcorp Full timeJob DescriptionAre you organized, accountable, and have always gone the extra mile to make sure things are done right? Imagine the impact those skills can have in ensuring the accuracy of millions of healthcare tests, every month. If you share our passion for strengthening physician care, please apply for this onsite Clerk position! LabCorp is seeking...
-
Onsite IT Support
2 months ago
Chicago, United States e-Frontiers Full timeRole OutlineTo provide first level support through call logging software and/or on-site and handling incidents or service requests using the incident management system and request fulfilment processes.ResponsibilitiesOn-Site Technical Support: Serve as the primary technical point of contact for the client, providing on-site support for all Options...
-
Onsite IT Support
1 month ago
Chicago, United States E-Frontiers Full timeRole OutlineTo provide first level support through call logging software and/or on-site and handling incidents or service requests using the incident management system and request fulfilment processes.ResponsibilitiesOn-Site Technical Support: Serve as the primary technical point of contact for the client, providing on-site support for all Options...
-
Onsite IT Support
21 hours ago
chicago, United States E-Frontiers Full timeRole OutlineTo provide first level support through call logging software and/or on-site and handling incidents or service requests using the incident management system and request fulfilment processes.ResponsibilitiesOn-Site Technical Support: Serve as the primary technical point of contact for the client, providing on-site support for all Options...
-
Project Manager
4 months ago
Chicago, United States First Onsite - US Full timeJob DescriptionJob DescriptionA DAY IN THE LIFE OF A PROJECT MANAGERAs a Project Manager, you play a key role in understanding, evaluating, developing, and executing scopes of work and the overall management of projects to ensure success, efficiency, and profitability throughout the life cycle of each project. From soliciting and approving proposals from...
-
Onsite Lab Support Clerk
4 weeks ago
Chicago, IL, United States Labcorp Careers Full timeAre you organized, accountable, and have always gone the extra mile to make sure things are done right? Imagine the impact those skills can have in ensuring the accuracy of millions of healthcare tests, every month. If you share our passion for strengthening physician care, please apply for this onsite Clerk position! LabCorp is seeking a dedicated and...