IT Operations Coordinator

6 days ago

Baltimore, United States Happiest Minds Technologies Full time

Happiest Minds Technologies Limited (NSE: HAPPSTMNDS), a Mindful IT Company, enables digital transformation for enterprises and technology providers by delivering seamless customer experiences, business efficiency and actionable insights. We do this by leveraging a spectrum of disruptive technologies such as: artificial intelligence, blockchain, cloud, digital process automation, internet of things, robotics/drones, security, virtual/augmented reality, etc. Positioned as ‘Born Digital . Born Agile’, our capabilities span digital solutions, infrastructure, product engineering and security. We deliver these services across industry sectors such as automotive, BFSI, consumer packaged goods, e-commerce, edutech, engineering R&D, hi-tech, manufacturing, retail, and travel/transportation/hospitality.

A Great Place to Work-Certified™ company, Happiest Minds is headquartered in Bangalore, India with operations in the U.S., UK, Canada, Australia, and Middle East.


Summary:

The IT Operations Coordinator provides both administrative and operational support within the IT Department, as well as serving in an analyst role on both intra- and interdepartmental projects. In addition to managing projects and tasks, the position is responsible for identifying opportunities improving departmental processes for IT employees to be more effective in accomplishing their work and reaching the department goals. By performing these functions, the IT Operations Coordinator will enhance the value IT contributes to the Foundation and play a critical role in helping the foundation achieve its goals.


The IT Operations Coordinator reports to the Director of Technology and will support many of their day-to-day administrative tasks.


Responsibilities:

The IT Operations Coordinator works with IT management to ensure the department’s overall alignment with the foundation’s goals and its operational effectiveness.


The IT Operations Coordinator provides support in a variety of ways: the position serves as the primary administrator within the IT department and has a large impact on department operations and efficacy, while also providing business analyst and project management support as required. In all roles, the IT Operations Coordinator is highly collaborative with all stakeholders, including department management.

Administrative and Operational Duties:

  • Creates and processes contracts, in addition to managing a database of all current department subscriptions and contracts.
  • Coordinates weekly department meetings, including scheduling, agenda development, and maintenance of meeting minutes.
  • Coordinates the logistics and event planning for all department retreats and social events, onsite and offsite.
  • Assists team members, in preparing and editing materials dispersal to internal and external stakeholders.
  • Assists in managing the director’s calendar and email, including scheduling.
  • Provides support to the IT Help Desk as necessary.
  • Manage projects and timelines to keep team abreast on updates


Qualifications

The IT Operations Coordinator must have in-depth knowledge of business administration, business analysis practices, and IT project management, and must have demonstrated a strong customer service orientation.


Required Experience

  • Bachelor’s degree or five years of progressively responsibly equivalent work experience.
  • Basic system administration experience.
  • Excellent verbal and written communication skills with the ability to tailor communications to diverse audiences


Technical Skills Required

  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Project Management Software (e.g. Smartsheet, Microsoft Project) & other relevant tools

Personal Attributes

  • Demonstrated ability to think critically and conceptually.
  • High attention to detail and ability to understand the big picture as well.
  • Ability and desire to work in a collaborative team environment.
  • Ability to work with minimal supervision and make collaborative decisions with peers to expedite resolution of issues.
  • Comfortable with strict guidelines such as change management, password security, and department policies/procedures. Ability to inspire trust, lead project teams, and to motivate team members to work well together.
  • Proactively identifies problems that need attention, takes initiative to resolve them, and identifies root cause; strong orientation toward continuous improvement.
  • Resourceful, with strong skills in problem solving, making sound recommendations, and managing expectations.
  • Shares information with peers in a timely manner and escalates issues to IT management when appropriate.
  • Strong intellectual curiosity and a desire to develop an in-depth understanding of complex issues.
  • Strong organization and prioritization skills with the ability to handle multiple competing priorities and meet deadlines while working independently.
  • Commitment to communicate, document, learn, and share knowledge with others.
  • Unquestionable ethics and personal integrity.
  • Comfortable serving in a philanthropic enterprise and acting in accordance with the values of the foundation.
  • Excellent interpersonal skills: able to build and maintain relationships at all levels.
  • Self-confident and decisive: can make tactical, thoughtful choices on time-sensitive issues, often in the absence of perfect data.
  • Ability to maintain composure, enthusiasm, and focus in a variety of circumstances.
  • Effective and mature decision-making, influencing, and leadership skills.
  • Exhibit a high level of professionalism as a representative of the IT team and the foundation.

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