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Customer Service Representative
4 months ago
We are currently seeking a dedicated individual to join our client as a Customer Service Representative in the manufacturing industry. This is a full-time position with an immediate start date, offering flexible hours Monday through Friday and paying up to $22/hr.
Job Summary:
The Customer Experience Representative plays a pivotal role in ensuring customer satisfaction by processing orders, resolving inquiries related to credits, returns, and warranties, and serving as an inside sales support account manager for the designated region. This position requires a strong focus on customer service and the ability to effectively communicate with clients while maintaining a deep understanding of the company's products and services.
Responsibilities:
- Communicate with customers through inbound and outbound calls to address inquiries and provide assistance.
- Understand and assess customers' needs, offering appropriate solutions and information.
- Answer questions from potential customers and follow up with additional information via email.
- Process customer orders accurately and efficiently.
- Maintain up-to-date knowledge of products, services, and company policies while developing and maintaining a database of current and potential customers.
Must Have Qualifications:
- Experience: 2+ years of customer service experience in a front-line call center and order processing role within a product-based environment.
- Bachelor's Degree preferred.
- Proficiency in CRM systems and MS Office suite.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
