Market Leader

4 weeks ago

Dallas, United States Salon Lofts Full time

The Market Leader plays a key role in overseeing and driving the success of multiple Salon Lofts locations within a designated market. The primary focus of the Market Leader is to lead, develop, and support Loft Owners (independent beauty professionals) by providing business guidance, fostering a vibrant community, and ensuring the locations meet financial and operational goals. This role requires a blend of leadership, operational management, and a passion for the beauty industry.


Occupancy & Leasing

  • Execute the market strategy for leasing spaces to licensed industry professionals, focusing on achieving occupancy and revenue goals within the local market.
  • Actively manage a pipeline of prospective lease candidates, consistently following up to close deals and fill available spaces.
  • Implement marketing and outreach strategies to attract new Loft Owners and maintain full occupancy.
  • Maintain a strong social media presence to engage and network with prospective loft owners.

Brand Standards & Facility Maintenance

  • Ensure that all locations meet company brand standards in terms of cleanliness, organization, and overall appearance.
  • The Market Leader is responsible for addressing reasonable maintenance and cleaning tasks during each visit, such as changing light bulbs, cleaning walls, sweeping lofts, and covering windows in under-construction spaces
  • Conduct regular facility walk-throughs to identify and address any maintenance or operational issues, working closely with the facilities team to ensure swift resolution, escalating to Regional Manager as needed.

Loft Owner Relationship Management

  • Build and maintain strong relationships with salon professionals, serving as their main point of contact and ensuring their experience is positive.
  • Proactively engage with Loft Owners to understand their needs and provide solutions to any concerns, improving overall satisfaction.
  • Foster a sense of community among the salon Loft Owners, driving engagement and loyalty through regular interactions.
  • Quarterly audit of LO participation in SL offerings (online scheduler, rent rewards, Intuit, etc.) to identify coaching opportunities and increase adoption.

Event Planning & Execution

  • Plan, coordinate, and execute monthly events aimed at engaging the salon
  • professionals and building a supportive community.
  • Ensure events align with brand values and offer Loft Owners opportunities for networking, growth, and enhancing their salon business
  • Develop strong external partnerships with brand reps for networking and referral opportunities.
  • Present monthly at beauty schools to create pipeline for future industry professionals

Retention & Attrition Management

  • Identify potential attrition risks and take proactive measures to retain existing Loft Owners.
  • Work closely with the Regional Manager to implement strategies that improve Loss Owner retention and reduce turnover.
  • Monitor arrears notices and meet with affected LO’s

Sales & Lead Management

  • Implement sales strategies provided by the Regional Manager and National Sales and Education Trainer to improve leasing performance.
  • Maintain detailed and up-to-date lead records in SalesForce.
  • Maintain accurate records of all sales activities, prospecting efforts, and
  • Lease agreements
  • Regularly update the prospect pipeline, ensuring timely follow-up and tracking the progress of each potential Loft Owner in SalesForce.
  • Engage and network with licensed professionals outside the salon space to prepare for future loft openings.

Performance Tracking & Reporting

  • Report on local market performance, including occupancy rates, sales activities, and leasing progress.
  • Monitor key performance metrics, adjusting sales efforts to ensure local market goals are met.

Facility Operations & Problem Solving

  • Ensure that the facility operates smoothly, resolving any issues promptly and with minimal disruption to the Loft Owner’s experience.
  • Work with vendors, facilities teams, and other departments as needed to maintain the overall functionality and appearance of the space.


Experience:

  • Bachelor’s degree in Business, Marketing, Management, or a related field (preferred)
  • 3-5 years of experience in multi-unit operations, sales, or business management, ideally in a retail, real estate, or beauty-related industry.
  • Experience in working with independent contractors or small business owners is highly desirable.

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