Support Technician

1 month ago


Folsom, United States Saicon Full time

Job Title: Support Technician Sr - ARS/Biometrics

Position Type: Contract to Hire

Location: Folsom, CA 95630


Job Description

Are you ready to join a fast-paced, cutting-edge team in the world of biometric systems? We are seeking a skilled Support Technician Sr to join our 24/7 Biometric Systems Hosted Services Support Center. This role is critical in ensuring the seamless operation of mission-critical biometric systems, providing top-tier support, and collaborating with cross-functional teams.


As a key contributor, you’ll troubleshoot technical issues, perform system maintenance, and support deployments across Windows, Linux, printers, and scanners. If you’re a problem-solver with strong communication skills and a passion for technology, this opportunity is for you


Key Responsibilities:-

Customer & Biometric Support

  • Respond to and log customer and biometric personnel support calls.
  • Provide troubleshooting and advisory support, escalating issues as needed.
  • Update case statuses and ensure timely communication with stakeholders.

Technical Support

  • Perform installation, repair, and preventative maintenance for computer systems and peripherals.
  • Troubleshoot software, hardware, and network issues for desktop/laptop systems.

Documentation & Process Improvement

  • Develop documentation, SOPs, and customer service guidelines related to biometric systems.

Data Center Monitoring

  • Conduct daily monitoring and checks, logging and addressing issues proactively.
  • Assist in troubleshooting data center operations.

Collaboration

  • Work with internal teams, including engineers, support staff, sales, and administrative groups.


Required Skills:-

Technical Expertise

  • Strong proficiency in Windows and Linux OS troubleshooting.
  • Familiarity with communication protocols: FTP, SFTP, SMTP, and web services.
  • Basic SQL knowledge for database interactions.
  • Experience with printers, scanners, and peripheral hardware troubleshooting.


Problem-Solving & Analysis

  • Proven ability to diagnose IT system and transactional issues.
  • Experience in identifying and addressing network problems.


Communication Skills

  • Excellent verbal and written communication skills for effective customer and team interaction.


Preferred Skills

  • Familiarity with Kubernetes, Azure, and Multi-Factor Authentication (MFA) tools.


Work Environment:-

Shifts

  • Rotating shifts every 3 months:
  • Day: 6:00 AM – 2:30 PM
  • Swing: 2:00 PM – 10:30 PM
  • Graveyard: 10:00 PM – 6:30 AM


Schedule

  • Workweeks: Tuesday-Saturday or Sunday-Thursday.


Support Center

  • Operates 24/7, 365 days a year, including weekends and holidays.


Why Join Us?

  • Work on cutting-edge biometric technologies.
  • Gain hands-on experience with modern tools like Kubernetes and Azure.
  • Collaborate with diverse, cross-functional teams.
  • Contribute to mission-critical systems in a dynamic environment.


How to Apply

If you’re ready to take on this exciting challenge, please submit your resume to prasadg@staffingtechnologies.com


We look forward to reviewing your application and exploring how your skills align with this opportunity



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