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Quality Assurance Specialist

4 months ago

New York, United States General Human Outreach in the Community Full time

Summary: The Quality Assurance Specialist/Investigator ensures that all Agency’s business and administrative programs are in regulatory compliance with all Federal, State, and Local regulations.


Duties & Responsibilities:

·    Conduct unannounced visits to GHO’s residential facilities and day habilitation worksites.

·    Observe individuals receiving services to ensure appropriate services are delivered as scheduled.

·    Conduct random checks to verify the accuracy of employee’s submitted reports (i.e., ISPs, mileage reimbursement forms, timesheets, etc.) and report any errors or suspicions of wrongdoing (falsification of documents).

·    Conduct all investigations related to individual abuse, incidents and other agency affairs as needed by the Agency.

·    Conduct agency wide programmatic internal audits, case record reviews, and ensure that the Agency is prepared for external audits.

·     Assist with curriculum and conduct agency-wide trainings on Corporate Compliance, HIPAA, OSHA, Abnormal Growth, and other regulatory/core training topics.

·     Assist Agency programs in preparing for all external audits from agencies such as OPWDD, OMIG, and OIG.

·     Identify areas of concern and work with Department/Program director to create systems to address these concerns.

·     Review current GHO practices and system sand improvise plans or make recommendations ti improve upon the existing quality standards.

·     Prepare trends analysis and other essential QA reports.

·     Ensure that GHO is in compliance with all updated OPWDD rules and regulations and that our internal Policy and Procedures reflect this.

·     Attend outside committees and trainings related to QA.

·     Assist with new program development if necessary.

·     Other duties as assigned.


Qualifications:

·      Bachelor’s Degree with 5 years OPWDD experience required.

·      Must have knowledge of OPWDD regulations and Part 624.

·       Previous experience with IRAs, Community Habilitation, Residential, MSC, Family Support, and Day Habilitation programs necessary.

·       Must have strong communication, writing, and interpersonal skills.

·       Travel required.



Physical Activities: The basic responsibility of all GHO employees is to ensure the safety and wellbeing of our individuals at all times. The minimum physical requirements listed reflect the physical activities necessary to perform the essential functions of this position. Requirements, skills, and abilities included have been determined to be minimal standards required to successfully perform the position. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.


Minimum Requirements:

·        Physical Efforts:

- While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk, sit, reach with hands and arms, bend, or kneel.

- Requires normal finger dexterity to type and pick up routine office materials and tools in the office.

- Ability to lift and transport general office items/supplies in excess of five pounds (boxes, etc.)

- Ability to divide, separate, and sort office supplies received from outside vendors.

- Ability to stock shelves (bend, carry, and reach items in excess of five pounds). Store and place away items in cabinets, closet, and lavatory.

- Ability to do light housekeeping activities and other activities which will maintain the safety of the office and its employees.

·        Mental Efforts:

- Ability to apply common sense understanding to carry out detailed instructions.

- Ability to perform very basic math skills including adding, subtracting, multiplying, and dividing.

- Ability to read, analyze, and interpret documents and information appropriate to the job.

- Ability to communicate in complex sentences and write sentences using proper adjectives and adverbs at a college graduate level.

- Ability to effectively present information and respond to questions from others.


Required Trainings: New Employee Orientation, Intro to Developmental Disabilities, HIPAA/Privacy & Confidentiality, and any other assigned training.