Travel Coordinator

2 weeks ago

New York, United States The Local Foreigner Full time

Local Foreigner is a boutique consultancy specializing in high-end curated travel. From the bespoke to the basic, we guide our clients on everything from a weekend in Paris to an expedition to Patagonia. Our mission is to deliver the most personalized travel experience through caring service and a seamless planning process. The Local Foreigner brand represents a warm, worldly sophistication with curator’s keen attention detail, and we believe it is crucial for everyone behind the brand to represent these qualities.


The ideal Travel Coordinator candidate is a smart, super-organized, intuitive communicator who thrives in a fast-paced forward-thinking environment. This candidate shares our passion and belief that travel is a source of inspiration, renewal, and joy. The Travel Coordinator will provide day-to-day support for a small team of Local Foreigner’s Travel Consultants. Responsibilities include building itineraries, crafting emails, performing hotel rate checks using Sabre, arranging concierge services, corresponding with suppliers, and building relationships with our trusted supplier network and clientele.


As Local Foreigner is a small business in early phase development, it is crucial for the candidate to be a team player and willing to provide support in all areas of the business. At the same time, we seek a dynamic candidate with excellent growth potential who finds fulfillment in building a business and evolves with our company over the long-term. This is a unique opportunity to enter the high-end travel industry and work closely with a highly-experienced team.


RESPONSIBILITIES:

  • Support Local Foreigner Team in writing eloquent descriptions and emails to clients
  • Research destination, culinary & activity recommendations
  • Correspond with suppliers (hotels, operators & independent guides) to coordinate travel arrangements
  • Liaise with hotel concierges to make dining, entertainment & ground transportation reservations
  • Liaise with private aviation companies and Local Foreigner flight specialist to provide the most tailored flight recommendations for client household
  • Create and keep client travel documents such as itineraries and invoices updated
  • Coordinate directly with personal and executive assistants to manage schedules, organize appointments, and ensure smooth communication and timely execution of client requests and priorities
  • Update and maintain client’s personal calendar, ensuring all meetings, travel itineraries, and key appointments are accurately added and organized for easy access and timely reminders
  • Tracking time on client trips through an online tracking system
  • Enter data into CRM (trip feedback, scouting reports, account/client information, etc.)
  • Reconfirm client itineraries before client departure
  • Learn and use Local Foreigner tools including Salesforce and Sabre
  • Participate in the idea generation and implementation of side projects to support Local Foreigner’s cautious, deliberate growth
  • Attend in-office meetings and evening events on behalf of Local Foreigner
  • After 1-year review of training, Coordinator will be eligible for the following benefits to enhance their career: Travel on FAM, staff-planned scouting trips and/or attend domestic or international conferences on behalf of Local Foreigner (which may occur over weekends)


REQUIREMENTS:

  • New York-based
  • Bacehlor's degree
  • International travel experience (minimum 10 countries) & extensive knowledge of world geography
  • Oustanding verbal and written communication skills, creative writing a plus
  • Proven experience in customer service or hospitality background a plus
  • Knowledge of flight operations and airline industry, including but not limited to flight scheduling, ticketing, and air travel logistics a plus
  • Ability to present, persuade and communicate effectively
  • Able to handle high-stress situations and remain calm
  • Flexible and willing to work after hours as needed to accommodate client needs, urgent tasks, or time-sensitive matters
  • Team player, able to work collaboratively and within groups
  • Strong work ethic; someone who identifies opportunities to take on more•Proactive and resourceful; an intuitive problem-solver
  • Detail-oriented and excellent time-management and organizational skills with ability to handle multiple projects and tasks simultaneously
  • Positive attitude with passion for travel, and a reflection of Local Foreigner’s brand ethos
  • Quick-learning, and able to work in a fast-paced environment, able to navigate competing priorities confidently
  • Tech-savvy, proficient with MS Office (Excel skills mandatory) and knowledge of Sabre, Adobe Suite & Salesforce will be considered a plus


COMPENSATION:

  • Salary: $62,500 Anually
  • Employee medical, dental & vision benefits
  • Retirement & Profit-Sharing Plan (401k)
  • 15 days of Paid Time Off, 10 annual holidays, 4 religious floating holidays
  • Training & Development
  • Benefits are subject to change without notice.

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