Customer Service Specialist

3 days ago

Grapevine, United States CUDDLY Full time

Please Note:

  • Only local Dallas/Fort Worth area applicants will be considered.
  • This is a full-time in-office position, not remote or hybrid.
  • Experience working in a customer service/support role is required. (Call Center, Email/Phone/Live Chat, SAAS Support)
  • Experience that is NOT applicable: Administrative roles, HR roles, retail store customer service, food service, billing or other finance work, lab or medical work, marketing roles.


Who Are We:

CUDDLY is a rapidly growing, crowdfunding platform built specifically for animal welfare non-profit organizations. We support our animal welfare partners by helping improve their fundraising so they can save more animals.


CUDDLY is passionate about making a positive impact on the lives of animals in need. As a Customer Service Specialist within our organization, you will play a vital role in connecting with our partners & donors to ensure their experience with us is exceptional. With your empathetic nature, outstanding communication skills, and genuine love for animals, you will be the face and voice of CUDDLY. Join our team and be a part of a compassionate community dedicated to making a difference for animals worldwide


The Role:

We are seeking a Customer Service Specialist who can adapt quickly, is eager to learn, and is ready to dive in and make a difference in the lives of animals in need. This position will be responsible for providing top-tier customer service to our donors and animal welfare organization partners.


Key responsibilities:


  • Interact with customers through various communication channels (phone, email, chat, social media) to provide prompt and effective assistance.
  • Address inquiries, concerns, and complaints in a courteous and professional manner, striving to exceed their expectations.
  • Assist customers with placing orders, processing returns, and tracking shipments. Collaborate with other departments, such as Sales and Operations, to ensure timely order fulfillment and delivery.
  • Collaborate effectively with cross-functional teams, such as Sales, Marketing, and Operations, to resolve customer issues and contribute to the overall improvement of the customer experience.
  • Have a strong understanding of grammar, punctuation, and style, with an excellent command of the English language, spoken and written.
  • Complete admin, clerical, or other tasks as assigned with efficiency and accuracy.


Required skills:


  • Excellent spelling, grammar, and proofreading skills, ability to write in a compelling and objective manner.
  • Strong problem-solving and conflict-resolution abilities, with a focus on delivering solutions that meet customer needs.
  • High emotional intelligence and resilience.
  • Proficiency in using customer support software, CRM systems, and computer applications such as Microsoft Office, Google Docs, and Zoom.
  • Consistent punctuality, reliability, friendliness, and professionalism even while under pressure.
  • Ability to prioritize and multi-task effectively in a fast-paced environment.
  • Proven self-starter with the ability to juggle priorities and manage expectations with minimal guidance.
  • Strong attention to detail, problem-solving, prioritization, and organizational skills.
  • Ability to work well independently and as part of a team.
  • A willingness to work collaboratively and uphold team & company values.


Your Qualifications:


  • Minimum 1 year experience in a customer service-related role, preferably in an office-based environment.
  • Excellent organizational and time management skills, with the ability to handle multiple tasks simultaneously.
  • Adaptability and resilience to handle challenging and demanding customer interactions.
  • Flexibility to work various shifts, including weekends and holidays, as required by business needs.
  • A love and passion for all animals (animal experience or non-profit work is BIG plus).



  • Customer Service Specialist

    4 days ago

    Grapevine, United States CUDDLY Full time

    Please Note: Only local Dallas/Fort Worth area applicants will be considered. This is a full-time in-office position, not remote or hybrid. Experience working in a customer service/support, technical support, or call center role is required. Who Are We: CUDDLY is a rapidly growing, crowdfunding platform built specifically for animal welfare non-profit...

  • Customer Service Specialist

    2 days ago

    Grapevine, United States CUDDLY Full time

    Please Note: Only local Dallas/Fort Worth area applicants will be considered. This is a full-time in-office position, not remote or hybrid. Experience working in a customer service/support role is required. (Call Center, Email/Phone/Live Chat, SAAS Support) Experience that is NOT applicable: Administrative roles, HR roles, retail store customer service,...

  • Customer Experience Specialist

    7 days ago

    Grapevine, Texas, United States HMSHost Full time

    About the PositionWe are seeking a highly motivated Customer Experience Specialist to join our team at HMSHost. In this role, you will be responsible for delivering exceptional customer experiences and driving sales growth.You will work closely with our customers to understand their needs and preferences, and use your knowledge of our products to make...

  • Customer Service Parcel Specialist

    6 months ago

    Grapevine, United States FedEx Office Full time

    POSITION SUMMARY: This team member will have primary responsibility for coordinating the inbound/outbound package activities of the in-center parcel management operation. This team member will be receiving, processing, staging and delivering all inbound and outbound packages from the venue/center utilizing an electronic last mile tracking system with...

  • Dining Services Specialist

    7 days ago

    Grapevine, Texas, United States SGA Talent Full time

    About the Role:We are seeking a Dining Services Specialist to join our team at SGA Talent. As a key member of our hospitality staffing firm, you will be responsible for delivering exceptional food service experiences in various educational facilities across Texas.Job Summary:This role involves working in fast-paced kitchen environments with chefs and other...

  • Customer Service Representative

    1 week ago

    Grapevine, Texas, United States Sam's Club Full time

    Join Our Team: Are you looking for a rewarding career in retail? Do you have a passion for delivering exceptional customer service and a strong work ethic? If so, we want to hear from you! As a Retail Associate at Sam's Club, you will be part of a close-knit team dedicated to making a difference in the lives of our customers.About the Role:In this role, you...

  • Customer Service Representative

    2 months ago

    Grapevine, United States BillyGo LLC Full time

    DescriptionCustomer Service Representative (CSR) Location: Grapevine, TX / Remote Position Position Type: Full-time positions available Schedule & Availability: Evenings and weekends Bi-Lingual a plus: Spanish and English At BillyGO, we believe that every interaction with a customer is an opportunity to make a positive impact in their life. We are looking...

  • Customer Service Representative

    2 weeks ago

    Grapevine, United States BillyGo LLC Full time

    DescriptionCustomer Service Representative (CSR) Location: Grapevine, TX Position Type: Full-time positions available Schedule & Availability: Evenings and weekends Bi-Lingual a plus: Spanish and English At BillyGO, we believe that every interaction with a customer is an opportunity to make a positive impact in their life. We are looking for friendly,...

  • Customer Service Representative

    6 days ago

    Grapevine, Texas, United States Chick-fil-A - William D. Tate Full time

    We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative at Chick-fil-A - William D. Tate. As a representative of our company, you will be the face of our brand and play a crucial role in providing quality service and hospitality to our guests.About UsAt Chick-fil-A, we pride ourselves on being a...

  • Customer Service Representative

    4 days ago

    Grapevine, Texas, United States Jimmy John's Franchise, LLC Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Jimmy John's Franchise, LLC.About the RoleThis is a fantastic opportunity for individuals who possess excellent communication skills, a positive attitude, and a commitment to delivering exceptional customer experiences.The ideal candidate will be responsible for serving...

  • Customer Service Representative

    1 week ago

    Grapevine, Texas, United States Homewood Suites Grapevine Full time

    Job SummaryAs a Front Desk Agent at Homewood Suites Grapevine, you will be responsible for providing exceptional customer service to our guests throughout their stay. Your primary focus will be on ensuring that every guest feels welcome, comfortable, and satisfied with their experience.Key ResponsibilitiesAnswer guest inquiries regarding hotel amenities,...

  • Customer Service Representative

    1 week ago

    Grapevine, Texas, United States MSCCN Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Gaylord Texan Resort & Convention Center. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, processing all reservation requests, changes, and cancellations in a timely and efficient manner.Key...

  • Customer Service Representative

    1 week ago

    Grapevine, Texas, United States Sunglass Hut Full time

    About Sunglass HutSunglass Hut is a premier destination for sunglasses and eyewear. We are committed to delivering an exceptional customer experience and exceeding sales expectations.Job DescriptionWe are seeking a skilled Sales Consultant to join our team at Sunglass Hut. As a Sales Associate, you will be responsible for driving sales growth, delivering...

  • Customer Service Liaison

    1 week ago

    Grapevine, Texas, United States Liberty Software Full time

    About the Role:Liberty Software is seeking a skilled Client Services Representative to provide exceptional customer service and support to our pharmacy clients.We are looking for a professional and friendly individual who can operate as the first point of contact for incoming calls and tickets from pharmacy clients.Key Responsibilities:Provide superior...

  • Customer Service Ambassador

    1 week ago

    Grapevine, Texas, United States Chick-fil-A - William D. Tate Full time

    Job Description:Are you passionate about delivering exceptional customer service and creating a memorable experience for our guests? Chick-fil-A - William D. Tate is seeking a highly motivated and enthusiastic Front of House Team Member to join our team!About the Role:As a Front of House Team Member, you will be the face of our company and play a critical...

  • Customer Service Representative

    1 month ago

    Grapevine, Texas, United States Chico's FAS Full time

    Job Summary: We are seeking a highly motivated and detail-oriented Support Associate to join our team at Chico's FAS. As a Support Associate, you will play a critical role in supporting a customer and product-focused sales culture. Your primary responsibilities will include performing various sales operations functions, such as merchandise handling, stock...

  • Customer Service

    1 month ago

    Grapevine, United States SunBelt Furniture Xpress Inc Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Position Customer Service Shift First Exempt/Non-Exempt Non-Exempt ...

  • Customer Service

    12 hours ago

    Grapevine, United States Sunbelt Furniture Xpress Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Position Customer Service Shift First Exempt/Non-Exempt Non-Exempt ...

  • Administrative Specialist

    2 weeks ago

    Grapevine, United States Insight Global Full time

    Duration: 5-month contract with potential for extension or hire Location: 1000 Kubota Drive, Grapevine, TX Pay: $22 - $24 per hour Position Overview: Insight Global is seeking an Administrative Processing Specialist to join our large client in the Dallas-Fort Worth area. This role is crucial for supporting the sales operations by maintaining both manual and...

  • Administrative Specialist

    2 weeks ago

    Grapevine, United States Insight Global Full time

    Duration: 5-month contract with potential for extension or hire Location: 1000 Kubota Drive, Grapevine, TX Pay: $22 - $24 per hour Position Overview: Insight Global is seeking an Administrative Processing Specialist to join our large client in the Dallas-Fort Worth area. This role is crucial for supporting the sales operations by maintaining both manual and...