Site Reliability Engineer Lead

1 week ago


Phoenix, United States TEK Connexion Full time

Responsibilities | SRE

  • Monitor and Maintain Systems: Oversee systems and infrastructure to ensure optimal operational performance and reliability.
  • On-Call Rotation: Participate in rotational on-call duties to address issues as they arise.
  • Collaborate and Troubleshoot: Work closely with other SRC professionals and engineers to troubleshoot and resolve incidents, offering consultation and guidance on issues.
  • Proactive Issue Prevention: Anticipate potential issues and collaborate with teams to find solutions before they impact performance.
  • Analyze Metrics: Collect and analyze data from system and application logs to support performance optimization, fault detection, and troubleshooting.
  • Automation & Process Improvement: Build automated solutions to streamline operations, reduce manual tasks, and improve overall system reliability.
  • Collaborate with Support Teams: Partner with application, infrastructure, and operations teams to ensure smooth system management.
  • Post-Incident Reviews: Participate in post-incident reviews to identify root causes and recommend improvements to prevent recurrence.


Required Knowledge, Skills, and Abilities

  • Server Administration: Proficient in troubleshooting and managing Linux and Windows servers, including patching and basic scripting (PowerShell, Bash).
  • Converged Solutions: Familiarity with VCE/UCP (VMware 6+), platform/network connectivity, patching, and threat remediation. PowerShell and Linux scripting knowledge is essential.
  • Storage Management: Understanding of CIFS/NFS, Avamar, Data Domain, and DPA reporting in both Linux and Windows environments.
  • Middleware: Experience with Linux, Windows, WebSphere, Apache, IIS, WebLogic, and Tomcat.
  • Mainframe Systems: Knowledge of JCL, CICS, and SYSPLEX environments.
  • Networking: Deep understanding of networking protocols, OSI Model, and Network+ certification.
  • Service Management Tools: Proficiency with ServiceNow for workflow and knowledge management.
  • Collaboration Tools: Experience with TrueSight, Jira, and Confluence.
  • Process & ITSM: Familiarity with IT Service Management (ITSM) practices, including Lean methodology and operational performance analytics.
  • Problem-Solving: Strong troubleshooting skills with the ability to analyze and resolve complex technical challenges.
  • ITIL Knowledge: Familiarity with ITIL processes, including Problem Management, Change Management, Release Management, Event Management, and Incident Management.


Education / Experience

  • Bachelor’s degree in Engineering, Computer Science, or related field required
  • 8+ years’ of experience in an engineer role (lead)
  • 2 years’ experience supporting a large enterprise center



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