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Application Support Specialist

4 months ago

Auburn Hills, United States Softworld, a Kelly Company Full time
  • Troubleshooting and provide solutions for technical questions and issues or routes to appropriate escalation group
  • Maintain an understanding of the functional aspects of the application(s) from a business and user perspective including: purpose, capabilities, limitations and use within the business
  • Create and maintains technical documentation that can be used by service desk to resolve user escalations upon first contact or used by end users directly
  • Identify opportunities to shift the resolution of user issues to the closest level of first contact
  • Onboarding of new processes, procedures, related to new applications and services by partnering with project/product leadership to ensure repeatable predictable outcomes for Operations support team members
  • Provide time critical updates to IT, business, and vendor contacts during and after major incident response

Requirements

  • Experience handling incidents and service requests
  • Experience with SQL
  • Proficient in Microsoft Office suite and Google suite
  • Understanding of local and wide area networks, protocols and simple network troubleshooting in a multitiered, load balanced environment