Rolex Client Advisor

1 week ago

Calabasas, United States Polacheck's Jewelers Full time

Rolex Boutique Client Advisor

Job Title: Client Advisor

Location: Rolex Boutique Topanga Plaza

Reports to: Boutique Manager


Job Summary:

As a Rolex Client Advisor, you will be the face of our brand, playing a key role in providing

exceptional service, as well as developing long lasting relationships through strategic client

engagement.


Key Responsibilities:

• Client Engagement: Greet and assist clients, providing tailored recommendations based

on their preferences and needs.

• Product Knowledge: Maintain a deep understanding of our brand, including story telling.

• Sales Achievement: Meet and exceed individual sales targets while contributing to

overall boutique goals.

• Relationship Building: Develop and maintain strong relationships with clients to

encourage repeat business and referrals.

• Visual Merchandising: Assist in maintaining an inviting and aesthetically pleasing

boutique environment.

• Inventory Management: Help manage stock levels, assist with inventory counts, and

ensure the boutique is well-stocked.

• Team Collaboration: Work closely with other team members to create a cohesive and

supportive work environment.

• KPI/CRM: Meet and exceed key performance and client management metrics (i.e. up to

date completed trainings, advanced digital accuracy of client information, client

outreach and follow up).

• Mystery Shop: Score a minimum of 85% on mystery shop when applicable.

Qualifications:

• Experience: Previous experience in retail, luxury sales, or hospitality is preferred.

• Communication Skills: Excellent verbal and written communication skills, with a strong

ability to connect with diverse clientele.

• Sales Skills: Proven track record of achieving sales goals and demonstrating strong story

telling.

• Interpersonal Skills: Ability to build rapport and foster trust with clients.

• Attention to Detail: Strong organizational skills with a keen eye for detail.

Additional Requirements:

• Availability to work flexible hours, including weekends and holidays.

• Passion for the brand and knowledge of current trends in the industry.

Benefits:

• Competitive salary and bonus structure.

• Opportunities for professional development and career growth.

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