Communications Manager I
5 days ago
Responsible for leading the Employee Communications Specialist team in managing and maintaining the organization, publication and documentation aspects of Employee Communications tools and projects. Interacts regularly with senior executives. Must be able to provide project leadership. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.
Under the direction of Sr. Manager, the employee communications manager will collaborate with business partners to design and execute communications plans that support key HR and business objectives including long-term goals and projects that support the employee experience.
This individual will be a key contributor in a fast-paced, complex environment and will serve on teams or projects, leveraging communications expertise to drive key initiatives.
Core Responsibilities
• Manages the organization, documentation and publication of all customer-impacting content and communications.
Coordinates with content providers in the design and development of job aids, learning tools and other communications to enhance user effectiveness.
•Creates strategy and messaging; reviews and edits content of communications materials to ensure content meets established communications standards and guidelines before publication. Ensures prior approvals are coordinated and obtained prior to any document dissemination.
• Maintains existing documentation to ensure accuracy and relevance. Designs and maintains user feedback reporting systems and provides actionable insight to ensure optimal communications performance.
• Participates in activities designed to improve customer satisfaction and business performance.
• Keeps communications fresh, creative and engaging.
• Provides mentoring and guidance to Employee Communications Specialist team.
• Consistent exercise of independent judgment and discretion in matters of significance.
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