IT Manager

Calling all IT afficionados Eleven Peppers is hiring an Information Technology (IT) Manager to support our growing Apple-based creative services business. This is a full-time and hybrid position with flexible scheduling, but candidates must be able to easily commute to the Columbia, Maryland and surrounding area as needed. If you’re ready for a career with a small company that believes in people, passion and purpose, send your resume to careers@elevenpeppers.com. 

Sound exciting? Read on…  

As an IT Manager, you are an expert in your field and thrive in a leadership role but are a lifelong learner. You have a masterful knowledge of Apple OS and applying it to cybersecurity frameworks. JAMF is your BFF and memories of solving the hardest IT challenges are incredibly satisfying. You are a fantastic teammate and an even better employee. You can talk the talk--SIEM, EDR, XDR, MDR, GRC, oh my Hardware or software challenges? Bring it on. Wrangling vendors? You’re already on it. You’re bright, passionate, and driven. You are kind, empathetic, and driven to build a high performing IT program.  

The Fun Stuff:  

• Manage and coordinate all IT-related matters including data, wireless communications, mobile technology, telephony, security, and computer hardware and software. 
• Build out a helpdesk program that entails a ticketing system, knowledgebase and operations center. 
• Troubleshoot and solve problems related to hardware, software, and network problems with cybersecurity compliance in mind (specifically CMMC). 
• Provide direct support to users across the organization including setting up hardware or software, diagnosing connectivity or data access problems, answering questions about hardware or software, and helping users access shared drives and devices. 
• Coordinate and supervise IT platforms, systems, and vendors. 
• Work with 3rd parties as required/dictated for compliance requirements. 
• Collaborate, direct, and manage vendor relationships including vendor security reviews, negotiations, migration planning, and more. 
• Monitor network utilization and performance; implement procedures for network.
• Create and implement a risk management program that includes performing risk assessments, vulnerability management, and incident response.  
• Proactively identify problematic areas and implement strategic solutions efficiently. 
• Provide friendly and empathetic technical support to all employees backed by a detailed approach to documentation. 
• Design, plan and execute training on the use of systems and networks. 
• Install and configure hardware equipment and software programs. 
• Oversee, track and measure system and network performance. 
• Perform troubleshooting and execute needed repairs.  
• Execute various maintenance activities when needed. 
• Perform all IT-related onboarding, offboarding and transitioning. 
• Create a technology refresh process and budget. Forecast and plan for technology needs. 
• Monitor advances in technology and software and bring ideas and recommendations to company leadership. 
• Manage all IT inventory in a cloud repository. 
• Introduce and promote the use of automation and AI in a responsible manner. 

The Necessities:  

• You have a minimum of a bachelor’s degree in a technical discipline, such as computer science, information technology, or computer engineering, or equivalent work experience. 
• You have advanced knowledge of networking, cybersecurity, endpoint management (especially for Apple), and cloud systems.  
• You are an expert at supporting macOS and Windows, (JAMF/Intune), as well as 365 and cloud systems such as Box.com, among others. 
• You are proficient in managing a GRC tool and management of cybersecurity programs including (SOC, SEIM, SysLog, etc…) 
• You have a proven track record of managing and taking organizations through cybersecurity readiness to audit for NIST 800-53, CMMC or any other related audit-based framework such as SOC2 and ISO27001.  
• You take a proactive approach to problem-solving. 
• You have a proven track record of creating and writing high-quality documentation, policies, procedures, and playbooks to support the needs of the organization.  
• You are detailed-oriented, organized and have a strong work ethic.  
• You have experience in building, maintaining and controlling an information technology budget. 
• You have exceptional organizational and leadership skills. 
• You love helping others 

The Place to Be:  

Work location is mostly remote, however ability to commute to our headquarters in Columbia, Maryland and the surrounding area is required. 

The Salary: 

Salary range provided during the selection process. Exact pay will be determined based on individual factors that may include years of experience, contract requirements, billable vs. non-billable, position urgency/demand, and location/telework options. 

The Peppers:  

Eleven Peppers is a woman-owned small business that provides a full range of creative services to government and commercial clients. We love to solve the Nation’s hardest problems through innovative approaches in design, strategy, and engineering. Our incredibly talented team includes some of the smartest in the industry, but more importantly, we’re also really nice to work with. Top that off with great benefits, competitive pay, and an immersive creative culture with tons of career opportunities. Join us  

We are an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, or any other factor protected by anti-discrimination laws. 

Note: Only candidates that are the best fit for the position will be contacted for an interview.