Solutions Engineer

4 days ago

New York, United States Pockyt Full time

At Pockyt, we believe seamless access to global commerce is vital for every business and individual. However, today’s payment infrastructure struggles to keep pace with the rapid evolution of emerging markets and Web3 economies. Digital wallets, super apps, and real-time payments are reshaping how people transact, yet fragmentation continues to hinder cross-border growth.

Pockyt is transforming this landscape. We’re creating a two-sided payments infrastructure that streamlines transactions, supports diverse payment methods, and empowers businesses to transact effortlessly across borders. Trusted by over 2000 global customers and 1 million users, Pockyt is the market leader in alternative payments, equipping merchants with the tools to thrive in an increasingly connected world.

About this Role

Pockyt is seeking a Senior Solutions Engineer with a strong technical and operational background to deliver innovative payment solutions. This role is critical in driving AI-driven automation, improving client experience, and scaling integration processes. The ideal candidate will collaborate with cross-functional teams—spanning Product, AI, Sales, Compliance, Risk, and Operations—to create and implement solutions that enhance efficiency and ensure exceptional results for merchants.

Key Responsibilities

Developer Setup and Configuration:

  • Standardize and document sandbox and production setup processes.
  • Create merchant test plans for seamless integration validation.
  • Track metrics such as setup time, error rates, and client satisfaction.

AI-Driven Automation and Developer Environment Improvements:

  • Collaborate with AI and Product teams to implement automation solutions for recurring tasks.
  • Collect client feedback and log actionable product requests.
  • Define and communicate clear product roadmaps to merchants.

QA and Testing:

  • Standardize release verification processes and automate integration/regression tests.
  • Track and address testing failures, ensuring robust production readiness.

Client-Facing Documentation and Support Optimization:

  • Maintain a centralized repository for technical documentation, ensuring regular updates.
  • Optimize the ticketing system (HubSpot vs. Jira) for issue tracking and define clear SLAs.
  • Monitor support costs, ticket resolution times, and escalations.

Integration Project Management:

  • Manage end-to-end project phases, including setup, sandbox, and production testing.
  • Conduct daily stand-ups to resolve blockers and ensure project timelines are met.
  • Utilize metrics and dashboards to track progress and optimize workflows.

Qualifications:

  • 5+ years of experience in payments or financial services.
  • 3+ years of hands-on programming experience (Python, Ruby, Go, Java, Kotlin, etc.).
  • Proven expertise in implementing automation solutions and enhancing engineering processes.
  • Strong knowledge of RESTful API design, implementation, and integration.
  • Excellent communication, documentation, and project management skills.
  • Ability to thrive in a fast-paced, dynamic environment and prioritize effectively.

Why Join Pockyt?

  • Lead AI-driven automation efforts that redefine payment integrations and client support.
  • Work with a collaborative and innovative team at a fast-growing company.
  • Competitive salary, benefits, and flexible working arrangements.
  • Opportunities for professional growth and leadership development.

If you’re passionate about building scalable solutions and driving automation to transform the payments ecosystem, we’d love to hear from you

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