Cloud Support Engineer

3 days ago

Atlanta, United States LanceSoft, Inc. Full time

Location: Atlanta, GA

Pay Rate Range: $40.00/hr to $45.00/hr


Daily Responsibilities:

  • Provide technical support of Cloud infrastructure for Global Playout Services.
  • Provide extensive support of multi-channel playout automation systems, components, and Media workflows, with the ability to quickly execute troubleshooting procedures.
  • Understanding IP Network and Ethernet connectivity, including TCP/IP, UDP, RTP, VLANs, and multicast protocols.
  • Monitoring & Control system configuration and support to maintain a stable, reliable on-air product.
  • Understanding of signal routing control systems to route video/audio and Video-over-IP signals.
  • Experience working with utilizing Network Management Systems (NMS), SNMP MIBs, OIDs, traps.
  • Ability to support multiple server types to configure/troubleshoot: Windows/Linux workstation/server applications, operating systems, and hardware components.
  • Creation and use of standard operating procedures, technical reference documents and drawings.
  • Work closely with vendors and/or internal departments for optimal hardware/software configuration and support.
  • Ensure service levels are met by monitoring and updating incident tracking system/s for timely resolution of critical issues.

Technology requirements:

  • Deep understanding of networking, Cloud-based network environments, Cloud computing and Virtual machines (VMs).
  • Deep understanding of Windows and Linux servers and/or workstations.
  • Experience with Linux, Windows OS, virtual and public and/or private cloud environments and knowledge of basic network troubleshooting using ubiquitous OS tools.
  • Understanding of SMPTE 2022-7, SMPTE 2110, NDI, RTP, SCTE, CC 708/608, Dolby AC3 standards, and Transport Streams.
  • Working knowledge of remote support tools.

Degree or certifications required:

  • Bachelor’s degree in computer science, Electrical Engineering or similar technical field and/or equivalent practical experience.

Years experience:

  • Minimum three years of experience as a hands-on IT engineer in a cloud-based broadcast, post-production, or other operational environment.

Required background/ Skillsets:

  • Ability to work any shift schedule - Work at any time in a 24 X 7 staffed environment including weekends, holidays, evenings, and nights.
  • Strong organizational skills and proficiency in establishing priorities with multiple projects under tight deadlines.
  • Ability to work effectively as part of a team or individually with minimal supervision.
  • Ability to adapt quickly to new or unfamiliar technology and products using documentation and online resources with minimal training.
  • Ability to perform well in a high-pressure environment and maintain superior customer service demeanor.

Nice-to-Haves:

  • Intermediate to advanced level Networking, SAN, and/or other relevant training courses a plus
  • Knowledge of networking, firewalls, routers, Active Directory & load balancers.
  • Working knowledge of MPEG-4 encoders, MPEG Transport Stream analyzers and satellite transmission equipment
  • Preferred IT certification ex. CCNA, MCP, CompTIA A+/Network+, AWS Certified Solutions Architect – Associate, VMware Associate or equivalent are also a plus.
  • Preferred understanding of broadcast automation systems.
  • Demonstrated knowledge of serial digital broadcast equipment and measurement equipment.

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