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Customer Service Representative
3 months ago
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This is a full-time remote role for a Customer Service Representative at Cross Country Healthcare, U.S. As a Customer Service Representative, you will be responsible for providing excellent customer service to clients, resolving inquiries and issues, and ensuring client satisfaction. You will communicate with clients via phone, email, and chat, and work closely with internal teams to address client needs and concerns. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach.
- Excellent verbal and written communication skills
- Strong problem-solving and troubleshooting abilities
- Customer-focused mindset and ability to empathize with clients
- Ability to work well in a fast-paced and dynamic environment
- Attention to detail and strong organizational skills
- Proficiency in computer systems and software applications
- Previous experience in customer service or related fields is a plus
- High school diploma or equivalent required
