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Customer Relations Representative

4 months ago

Kennesaw, United States CoWorx Staffing Services Full time

CoWorx Staffing Services has an excellent opportunity with our client partner, Yamaha Motor Corporation for a successful Customer Relations Representative to join our Marine Group in Kennesaw, GA.


Yamaha Motor Corporation, U.S.A. is a growing and dynamic organization with superb products that include motorcycles, outboard motors, ATVs, personal watercraft, snowmobiles, jet boats, outdoor power equipment, parts & accessories, apparel, and more. We are a company of enthusiasts and have passion for our products.


Specific duties include, but are not limited to:

· Attracts potential customers by answering product and service questions. Suggests information about other products and services.

· Resolves product or service problems by clarifying the customer's complaint and determining the cause of the problem. Selects and explains the best solution to solve customer problem.

· Expedites correction or adjustment and follows up to ensure resolution.

· Interfaces with other Yamaha personnel in service, parts, sales or other divisions as needed to obtain the information necessary to make objective equitable decisions.

· Evaluates customer or dealer requests for assistance on Yamaha products. Determines the type and amount of assistance to be provided by YMUS

· Maintains customer records by updating account information.

· Recommends potential products or services to management by collecting customer information and analyzing customer needs.

· Performs various administrative tasks or special assignments within the department as needed.


Qualifications:

· High School Diploma/GED or equivalent combination of education and experience is required.

· Typically preferred 2 to 5 of related call center experience.

· Must have strong written and verbal communications abilities. Able to type 40-70 wpm.

· Proficient in MS Office (i.e., Windows OS, Word, Excel and PowerPoint & Outlook).

· Experience in the Marine or Powersports industry is strongly preferred.

· Experience working in a Marine or Powersports dealership within parts and/or service or in another capacity is desired.


Benefits:

  • Weekly pay
  • Business casual atmosphere
  • Employee training
  • Health Insurance including Dental, Vision & Behavioral Health Services
  • 401K after one year
  • 12 Paid Holidays after 30 days
  • Vacation Pay Benefit
  • Employee Development Training through CoWorx University
  • Fun, employee centered work environment

Opportunity for growth