System Support Specialist

6 days ago


Cleveland, United States Hunter International Recruiting Full time

Systems Support Specialist

Cleveland, OH

$25/HR to $30/HR

Systems Support Specialist provide support for Firm desktop platforms under current Windows operating systems. Troubleshoot problems with applications software, including Windows, document management, word processing, spreadsheet, email, inhouse programs and workstation hardware issues.

Systems Support Specialist Responsibilities:

  • Provide software/hardware desk-side support and troubleshooting to all users.
  • Understand the user problem and own the problem through resolution.
  • Meet service levels of quality and responsiveness.
  • Become and remain knowledgeable in the Firm’s end-user technology.
  • Provide remote user access support (Email and Citrix).
  • Create, update and close tickets in incident management system.
  • Deliver training for end users as part of problem resolution.
  • Maintain relationship with peers to maintain technical competence.
  • Provide Video Conference support.
  • Support Mobile Devices.
  • Install applications.
  • Support new software loads.
  • Assist in equipment refresh.
  • Adapt to new technologies and/or add new job duties as directed.
  • Have the ability to lift up to 50 pounds.

Systems Support Specialist Qualifications:

  • Ability to prioritize tasks based on circumstantial situations and handle the tasks under pressure.
  • Strong oral and written communications skills are required.
  • Regular attendance and punctuality are essential functions of this job.
  • Excellent customer service skills and telephone etiquette are mandatory.
  • Possesses interpersonal skills necessary in order to communicate effectively with a diverse group of employees.
  • Ability to handle tasks under pressure.
  • Ability to adjust work schedule to work other hours, as needed.
  • 2-year degree or equivalent.
  • 5-10 years’ experience in a support position preferably in a law firm or professional services firm


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