Behavioral Health Program Manager

3 days ago

Eau Claire, United States NorthLakes Community Clinic Full time

Salary begins at $73,885+ per year depending on experience based on a 1.0 FTE.


This position is a combination of remote work and travel. Primary locations can be either Ashland or Eau Claire, Wisconsin.


The Behavioral Health Services Manager is responsible for successful day-to-day clinical operations and delivery of quality services. The Behavioral Health Services Manager assesses practice and develops training plans to develop competencies and delivery of evidence based practices. The Behavioral Health Services Manager works with leadership to support implementation of quality improvement initiatives and improve patient experience and outcomes. The schedule for this position is Monday-Friday based in Ashland, and is a traveling position to all clinical sites along with providing virtual site to site support.



Essential Functions of the Job: [Other duties may be assigned.]

  • Works with leadership to develop program policies, procedures, workflows, and training to support department functioning, tailoring to site needs.
  • Identifies training needs and develops training plans, including clinical support staff in integrated Recovery Program.
  • Works with managers on staffing and coverage to promote access to care, provide effective service delivery, and negotiate balanced coverage for all programs.
  • Works with Quality and care teams on implementing quality improvement efforts, performance and quality assurance protocols. Trains staff on such protocols and policies.
  • Supports patient access initiatives and population health management efforts.
  • Supports departments in maintaining compliance with policies and procedures related to our behavioral health practices.
  • Works with Integration Director and Clinical Directors to ensure accurate and timely documentation, data entry and validation, and reporting for grants, State, and tracking of program outcomes.
  • Supports implementation of Recovery and BH Program grant-funded projects and reporting with the Grants Director.
  • Supports behavioral health providers to complete in accordance with organizational protocols.
  • Assists in preparing for audits and chart reviews in accordance with organizational protocols.
  • Ensures that care coordination activities, including specialty care and social services, are implemented efficiently and in a timely manner, and in accordance with organizational policies and procedures.
  • Build relationships with care teams and administrative teams to support integrated service delivery across the organization.
  • Works with the Integration Director to develop work plans to support departmental goals and objectives.
  • Works with the administrative and clinical leadership teams in developing work plans to support departmental goals and objectives.
  • Coordinates and approves purchase of supplies and equipment necessary for efficient program operations, within budget specifications and storage limitations. Works with Site Managers to prepare annual budgets.
  • Participates in community groups regarding patient education, safety, emergency preparedness, disease prevention, etc.
  • Ensures staff achieves proficiency in the EHR and follows defined protocols established by the organization.
  • Taking full advantage of software capabilities, prepares management and financial reports, studies, collects patient statistics as requested and required, and assists in preparation of other comprehensive reports as requested.
  • Maintains strict confidentiality regarding patient information.
  • Understands and upholds the Center's stated Mission, Vision, Values and Goals.



Qualifications and Education Requirements (please review)

  • Minimum Level of Completed Education: Masters in Social Work, Health Care Administration or related field preferred.
  • Prior years of experience in similar role: 5 years of prior experience in a management position required (or combination of education and experience).
  • Experience in social services and/or health care required.
  • Experience with systems, computer applications/software: Required experience with Electronic Health Records and MS Office.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Potential exposure to airborne disease (15%)
  • Potential risk of blood borne exposure (15%)
  • Some travel may be required up to (20%)
  • Position is eligible for remote work (20%)


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Partially-remote eligible position. Travel required as needed.

Benefit Statement

For full time and part time employees who work 24 or more hours per week we offer a generous benefits package that includes:

  • Medical and dental insurance
  • Employer paid group term life and disability
  • Employer contribution toward Health Savings Account
  • Flexible Spending Accounts
  • Paid Time Off (PTO), Paid Holidays and Paid Leave Bank
  • 403(b) with a 4% employer match


Various voluntary benefits:

  • Vision Insurance
  • Supplemental Life, AD&D and Disability
  • Tuition reimbursement
  • Health and Wellness reimbursement program
  • Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
  • Partner of HRSA/NHSC loan repayment program


Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness.


NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.


All offers of employment are contingent upon successful completion of a criminal background check and references.

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