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Senior Service Delivery Manager

4 months ago

Orlando, United States Milestone Technologies, Inc. Full time

Service Delivery Manager

Lake Buena Vista FL - 32830 (HYBRID- 3 Days ONSITE)

22 Months Contract


Seeking a Service Delivery Manager who will under minimal levels of supervision, conduct and/or facilitate the maintenance, administration, and support of a Supply Chain Warehouse Management application portfolio through the partnership with Leadership, Managed Service providers, and other team members.

  • Work independently and in concert with the team and Managed Service Providers to conduct day-to-day maintenance, administration of software platform(s) and configuration updates following established procedures.
  • Identifies root causes of operational issues and resolves independently or through Managed Service partners.
  • Managing support relationships with vendors for COTS software and directing managed service partners in working with those vendors.
  • Collaborate closely with Business partners and Technology teams to achieve solutions to system challenges, including to plan for new projects and events, including capacity planning, monitoring, configuration, security, metrics, reporting and recovery and migration strategies.
  • Ensure adherence to IT Security standards and provide timely updates to IT Security activities and vulnerabilities to Technology Leadership
  • Provides support for multiple levels of testing prior to release of new and upgraded infrastructure, products, and/or services.
  • Responsible for documentation, communication, and monitoring.
  • Clearly communicate technical findings, issues and outcomes to other team members
  • Produce status reports on issues and assist in gathering metrics of incident resolution.


Basic Qualifications

  • 3-7 years of progressively related experience in Service Delivery Management and/or Application Support
  • Experience with project management methodologies (Agile, Scrum, Waterfall)
  • Proven understanding of the Software Development Lifecycle
  • Experience with basic web technology management including:
  • Domain registration and Certificate management
  • 3rd Party Hosting service providers
  • Encryption key management


Compensation:

The estimated pay range for this position is USD $85.00/hr - $91.50/hr and is an Exempt role.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.


Benefits:

We offer comprehensive benefit options which vary depending on role, location, and employment type. Partner can share more details about compensation or benefits for the specific role during the hiring process.