Call Center Training Facilitator
2 weeks ago
Job location: Onsite, 400 South Woods Mills Rd, Suite 100, Chesterfield MO
Work hours: Monday-Friday, 9am-5pm
What You’ll Do:
- Deliver comprehensive instructor led training programs, including onboarding, technical skills training, and soft skills development both in-person and virtually
- Maintain training records and prepare reports on training activities and outcomes
- Ensure curriculum is properly aligned and assigned in the learning management system (LMS). Conduct quality assurance checks on content.
- Monitor and evaluate the effectiveness of training programs, providing feedback to leadership and design, and/or making necessary adjustments to live facilitation
- Circulate content updates in a digestible and impactful manner, with the guidance of the Training & Knowledge Programs Lead
- Partner closely with all Training & Knowledge Programs Associates across Patient Services to ensure alignment, brainstorm ideas, and foster collaboration
What You’ll Need:
- Minimum 2 years as a Trainer, Training Facilitator, or similar role in a contact center environment
- Minimum 3 years of experience in a contact center environment as a service agent is a plus
- Strong delivery skills, multitasker, comfortable working in ambiguous, fast paced environments
- Ability to build low complexity training activities, develop protocols, and edit content
- Interest in Learning & Development
- Technical aptitude and ability to learn complex new tools
- Strong feedback and coaching skills
- Knowledge of the healthcare or pharmaceutical industry is a plus
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chesterfield, United States BlinkRx Full timeJob location: Onsite, 400 South Woods Mills Rd, Suite 100, Chesterfield MOWork hours: Monday-Friday, 9am-5pmWhat You’ll Do: Deliver comprehensive instructor led training programs, including onboarding, technical skills training, and soft skills development both in-person and virtuallyMaintain training records and prepare reports on training activities and...
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chesterfield, United States BlinkRx Full timeJob location: Onsite, 400 South Woods Mills Rd, Suite 100, Chesterfield MOWork hours: Monday-Friday, 9am-5pmWhat You’ll Do: Deliver comprehensive instructor led training programs, including onboarding, technical skills training, and soft skills development both in-person and virtuallyMaintain training records and prepare reports on training activities and...
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