Senior Director, Digital Experience

5 days ago

Atlanta, United States Savills North America Full time

Savills is an organization full of extraordinary individuals. Brilliant people who are driven to succeed, hungry to remain at the forefront of their specialties, and eager to propel themselves, our clients, and our business forward. We are one of the preeminent commercial real estate firms with services ranging from tenant representation and project management to workplace strategy and occupant experience - showcasing the breadth and depth of our expertise.


Find your place to thrive.


No matter the role you’re in, we all share one purpose: to help people thrive through places and spaces. The DNA ingrained in our business guides us on this mission, shaping the way we behave to deliver the best results. When you join Savills, our ask for you is simple:


Be extraordinary, together.


The Senior Director, Digital Experience and Knowledge Cubed Deployments will be a critical leader in delivering Savills’ Global Occupier Services (GOS) technology solutions to high-profile, global clients. This role centers on consultative management of client deployments within Savills' proprietary client facing technology platform, Knowledge Cubed, embodying the integrated Digital Experience approach, and partnering closely with both clients and internal teams to strategically leverage technology in service of our clients’ needs.


This position is ideal for a consultative leader who thrives in dynamic environments, acting as an advisor to clients, managing deployment teams, and overseeing technology deployments to drive client success. The Senior Director will collaborate with stakeholders across Savills, supporting innovation, client satisfaction, and the continued evolution of Knowledge Cubed.


Job Duties & Responsibilities

  • Lead High-Profile Client Deployments: Oversee the deployment and integration of Knowledge Cubed across complex, multi-market accounts, acting as the senior client consultant to align platform capabilities with client needs and strategies.
  • Serve as a Client Advisor and Strategic Partner: Act as a trusted advisor for clients on how best to leverage Knowledge Cubed to achieve business goals, offering guidance on best practices, technology integrations, and data-driven solutions.
  • Champion the Integrated Digital Experience: Drive the Digital Experience approach, ensuring clients benefit from seamless, high-value engagements across our technology offerings and service lines.
  • Manage and Develop Junior Deployment Leads: Oversee and mentor junior deployment leads, ensuring they have the support and guidance needed to manage client technology solutions effectively and grow in their roles.
  • Support Business Development Efforts: Engage in light business development by supporting the demonstration of Knowledge Cubed’s capabilities and the value of the Digital Experience approach, assisting in revenue generation and client retention.
  • Collaborate with Global Partners: Partner closely with Savills' brokers, SMEs, GIS, Lease Administration, and Knowledge Cubed teams to design and implement custom solutions, reporting, and analytics for global clients.
  • Enhance Client Data and Reporting Capabilities: Provide high-level oversight of client data structuring, integration, and custom reporting to meet specific client needs. Work closely with the development team to address complex data and reporting requirements.
  • Lead Platform Innovation and Evolution: Actively contribute to platform innovation by participating in company-wide sessions, providing thought leadership, and offering ideas that advance the Knowledge Cubed and Digital Experience suite. Drive continuous improvement of platform capabilities based on client needs and industry trends.
  • Internal and External Networking: Represent Knowledge Cubed and GOS in both internal and external networking events to promote the platform and Savills' expertise.


Qualifications

  • Bachelor’s degree from an accredited institution
  • Significant experience in commercial real estate, client technology deployments, consulting, or portfolio transaction management
  • Proven leadership and mentoring skills, especially in managing junior team members
  • Excellent communication skills, with an emphasis on consultative and strategic client engagement
  • Advanced understanding of data analytics, integration, and reporting
  • Ability to lead cross-functional, geographically dispersed teams through technology platforms like Zoom
  • Willingness to travel as required



Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.

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