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Training And Support Manager

4 months ago

Miami, United States Kantar Full time

Training and Support Manager

WFA Cross Media Measurement Initiative

Miami, FL/On Site

Excitingly Kantar Media has partnered with the ANA to build a new Cross-Media Measurement panel in the United States, that will be one of the first of its kind in the world. We are looking for forward-thinking, diverse, and client focused individuals to join our team and make this audience measurement panel a success for the ANA, the ever-changing US Media Industry and Kantar Media.

Kantar Media are experts in understanding the changing media landscape. Our Audience Measurement teams are charged with developing new approaches to measurement and that is where the new US panel comes in. The panel has been designed to address the needs of advertisers, who want to understand and plan campaigns across digital and broadcast platforms (from TikTok to CBS to YouTube) – we’ve pulled together all our latest thinking, our most up-to-date meters, and our relationships with the online publishers such as Google and Meta, and the result is something that we believe is the future of audience measurement.

Job Details

The Training and Support Manager has the very important role of training new Service and Installation Executive who joins the team and developing the skills of the existing team. In addition, they support the remote installation and maintenance of the metering solutions deployed in panel member homes; and help identify solutions for common problems causing installations to fail.

Tasks & Responsibilities

  • Carry out and support the technical training of new and existing members of staff.
  • Support Service and Installation Execs on the more complex metering solutions requiring bespoke configuration.
  • Resolve or escalate any problems related to monitoring equipment in panel homes.
  • Publish technical updates to the team to ensure that the latest version of software is being used; and push upgraded software and firmware to equipment deployed in panellist homes.
  • Support user acceptance testing of new versions of meter software.
  • Maintain or assist with maintenance of Kantar technical documentation and manuals.
  • Take responsibility for all metering installations at client offices or at other non-panel locations.
  • Validate details of new vacancies and assist with the recruitment process.

Your profile and key skills we are looking for

  • Technical Skills - Detailed knowledge of TV and peripheral technology, internet connected devices (tablets, PC, Smartphone, routers). A good knowledge of media connectivity methods. Demonstrable experience of A/V systems and installations in domestic environments.
  • Communication - Excellent interpersonal and communication skills with internal stakeholders and panel members.
  • Manage - Ability to work unsupervised and remotely, making work schedules as required.
  • Collaboration - Work as a member of a large team, which may involve overnight stays away from home at times to support the wider field force.
  • Customer Service - Displays an understanding of the sensitivities to customer’s organizational realities and relationships to accomplish goals.
  • A thorough understanding of A/V routing (scart, RGB, Composite video, HDMI etc).
  • Experience of A/V systems / installation in domestic environments.
  • Detailed knowledge of TV and peripheral technology.
  • Previous experience of customer service.
  • Show respect to inclusivity and embrace the diversity we all bring to Kantar.
  • Fluent English essential; fluent Spanish desirable

Our offer

We provide a highly competitive benefits package

  • Medical plans with comprehensive, affordable coverage for a range of health services
  • Health Savings Account/FSA
  • Dental, Vision and benefits to cover unique healthcare needs
  • Wellness Program
  • 401k with matching
  • Tuition Reimbursement, Commuter benefits
  • Unlimited PTO

At Kantar Media we have an integrated way of rewarding our people based around a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar Media, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate because of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit www.kantar.com.