Helpdesk- Tier 1

5 days ago


Durham, United States Insight Global Full time

Must Haves

  • 1-2 years of relevant IT experience
  • Experience providing both in person and over the phone support
  • MS Outlook (this is the main form of communication in the job)
  • Experience with ServiceNow, Office 365, and Windows 10
  • Great communication, personality, and drive

Day to Day

Insight Global is searching for a Tier 1 Helpdesk Specialist to join the team of a local government client in Durham, North Carolina. This person will provide first level IT support for internal employees via telephone, portal, or chat. We’re seeking someone with excellent customer support skills, and experience troubleshooting. The successful candidate will have experience refreshing and deploying new equipment including desktops, laptops, headsets, monitors etc.



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