Fulfillment, Installation, Training and Technical Support
1 month ago
Position:
- Highly motivated, reliable and detail oriented individual to fulfill, install, train and support our products and services including payment processing service, software and hardware along with Accounting software and payroll
- Configure credit card terminals, POS Systems, PC's, tablets and mobile phones
- Research and help implement strategies and procedures as necessary
- Use internal and industry standard procedures and general administrative tasks
- The willingness and ability to complete certifications and trainings
- Advanced internal and remote IT support
- Compliance and security management
- Compensation geared towards long term employment
- Permanent, full time, hourly position with bonuses
- Coordinate new and existing accounts between Vendors, Inside/Outside Sales Team and Partners
- Review application and order submissions
- Oversee merchant account and other service application submissions
- Create PO's and invoices in QuickBooks and Synchronize Accounts between ACT, BigCommerce & Customer Files
- Sales support and general administrative tasks
- Facilitate Solutions for Technical Support needs onsite and at customer locations
- Assertive outreach to customers and vendors
Responsibilities:
- Proven technical support experience
- Track record of reaching quota
- Patience and listening skills
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of needs
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Experience with PC's running MS Windows 10 & 11
- Experience with POS Systems, terminals and/or payment gateways a plus
- Experience with TDES, EMV, PCI and NFC a plus
- Installation of POS and Accounting/ERP Systems, software and hardware over the phone or on location.
- Payments industry experience a plus
Qualifications:
- Bachelors degree or higher
- Experience with Word, Excel, Outlook and MS Teams
- Computer savvy
- Experience with ACT and/or QuickBooks or other related CRM's or accounting software a plus
- Payments, Accounting, IT or other technical industry experience
- Excellent Communication and Organizational skills
- Multi-Tasker and Quick Learner
- 45 WPM or more without looking at keyboard
Compensation:
Hourly wage DOE - Please apply ONLY if your salary requirements fall within the range being offered Serious, qualified, long-term applicants only please.
YOU MUST VIEW WWW.COMMERCETECH.COM AND UNDERSTAND WHAT WE DO BEFORE APPLYING
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