Sr. Service Desk Rep.

2 months ago


West Point, United States Hyundai AutoEver America Full time

20065 – Sr. Service Desk Rep. (Bilingual Korean/English)

West Point, GA


CBU: KaGA

Job Summary

Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases.

Essential Duties

  • Manage assigned tasks and quickly respond to and process Helpdesk tickets using ITSM in a timely and reliable manner
  • Install, maintain, setup, troubleshoot and configure PCs, laptops, networked printers, to include Zebra and Scrap printers, and peripherals
  • Perform imaging system administration for all PCs, laptops, scanners and other networked devices, as assigned
  • Open/Close and update incident history via ticketing system, or other Helpdesk applications, as assigned
  • Backup/Restore user profiles and data, in-compliance with assigned procedures
  • Document, maintain, upgrade or replace hardware and software
  • Adhere to naming standards and labeling of all assets
  • Adhere to Customer Support standards and procedures to ensure priorities and goals are met
  • Performs other duties as assigned


Required Skills, Attributes & Education:

  • High School diploma or equivalent experience
  • 3-5+ years of experience in the IT field.
  • Bilingual: Korean/English.
  • Basic understanding of networking.
  • Troubleshooting skills.
  • Microsoft Office suite, Windows, Microsoft Exchange Server; and PCs.
  • Antivirus software.
  • Ability to think logically and to analyze troubleshoot issues and implement appropriate corrective action.
  • Ability to plan, organize, coordinate work assignments.
  • Ability to complete projects on time.
  • Ability to work well independently and in a team environment.
  • Ability to interact positively with internal and external customers.
  • Skill in the utilization of correct grammar, spelling, punctuation, and required formats.
  • Ability to multi-task.


Salary: Pay Rate of $24.00 to $34.00/hr. (eligible for premium pay for OT worked)

Benefits: Affordable Cigna PPO (Medical/Dental); Vision plan; 401k match (day 91) and good work-life balance.



  • West Jordan, United States Extended Stay Full time

    Extended Stay - 2310 W. City Center Court [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following...


  • West Jordan, United States Extended Stay Full time

    Extended Stay - 1646 West 3500 South [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...


  • West Mifflin, United States Extended Stay Full time

    Extended Stay - 1303 Lebanon Church Rd. [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following...

  • Customer Service Rep

    4 weeks ago


    West Palm Beach, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionUltimate Staffing is currently partnered with one of the countries top Call Centers and we are currently looking to hire a full-time customer service rep who is a highly motivated individual to join our call center team in West Palm Beach, FL.Customer Service Rep Responsibilities:Handle inbound and outbound calls in a...


  • West Point, Georgia, United States Hyundai AutoEver America Full time

    Job SummaryAs a Service Desk Representative at Hyundai AutoEver America, you will be responsible for providing initial employee support for technical inquiries received via various channels. Your role will involve assessing the nature of problems and resolving basic support issues, as well as troubleshooting software and hardware issues on laptops, desktops,...


  • West Point, Georgia, United States Hyundai AutoEver America Full time

    Job SummaryAs a Service Desk Representative at Hyundai AutoEver America, you will be responsible for providing initial employee support for technical inquiries received via various channels. Your primary goal will be to assess the nature of problems and resolve basic support issues in a timely and reliable manner. You will troubleshoot software and hardware...

  • Customer Service Rep

    3 weeks ago


    West Palm Beach, United States Ultimate Staffing Full time

    Ultimate Staffing is currently partnered with one of the countries top Call Centers and we are currently looking to hire a full-time customer service rep who is a highly motivated individual to join our call center team in West Palm Beach, FL. Custo Customer Service, Business Operations, Service, Staffing, Retail, Customer


  • West Point, Georgia, United States Hyundai AutoEver America Full time

    Job Summary:As a Senior Service Desk Representative, you will provide initial employee support for technical inquiries received via various channels. You will assess the nature of problems and resolve basic support issues, troubleshoot software and hardware issues, and log or record support tickets and/or cases.Key Responsibilities:Manage assigned tasks and...

  • Front Desk Attendant

    2 weeks ago


    West Point, United States MSCCN Full time

    Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in...

  • Customer Service Rep

    4 months ago


    West Warwick, United States Domino's Pizza LLC Full time

    Company DescriptionDOMINO'S PIZZA OF WEST WARWICK! Fast Fun Paced Environment! Opportunity for Advancement! Flexible Hours! Job Description You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas...

  • Customer Sales

    2 months ago


    West Columbia, United States SiteOne Services Full time

    SiteOne - 100 Sunbelt Blvd [Retail Associate / Team Member] As a Customer Sales & Service Rep at SiteOne, you'll: Assist customers with their questions and needs, either in person, via the phone or through online ordering; Pull and prepare inventory orders for customer pick up or delivery; Proactively identify and capitalize on opportunities to grow sales...


  • Myrtle Point, United States Dynamic Solutions Technology LLC Full time

    Dynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Enterprise Service Desk Specialist II to support DoD customer based in the DMV. This is an exempt REMOTE position. ---------- ACTIVE SECRET CLEARANCE REQUIRED ---------Responsibilities:...


  • West Mifflin, United States Giant Eagle Full time

    Giant Eagle - 9901 Mountainview Drive [Retail Associate / Team Member] As a Service Desk Associate at Giant Eagle, you'll: Maintain safety as the top priority in all aspects of your work, for the Team Members, guests, and products; Resolve customer questions and concerns by communicating effectively; Assist customers with services such as applying for Giant...

  • Front Desk Agent

    4 weeks ago


    Dana Point, California, United States Marriott Laguna Cliffs Resort Full time

    Job Summary:The Front Desk Agent is responsible for providing exceptional guest service, registering guests, and handling room reservations. This role requires a positive and upbeat personality, with the ability to multi-task and problem-solve in a fast-paced environment.Responsibilities:Register guests and handle room reservationsProvide exceptional guest...

  • Secretary-Front Desk

    2 weeks ago


    West Islip, United States Catholic Health Service Full time

    Overview As a Front Desk Secretary for Catholic Health, you will be responsible for a variety of clerical duties to help facilitate the daily functions of the Physician Practice. Job Details Responsibilities: • Answering phones • Scheduling appointments • Handling physician correspondence • Preparing patient charts for visits • Contacting insurance...

  • Service Ambassador

    4 weeks ago


    High Point, North Carolina, United States Hooker Furniture Corporation Full time

    Job Summary:Hooker Furniture Corporation is seeking a highly skilled Service Ambassador to join our team in High Point, NC. As a Service Ambassador, you will play a key role in delighting customers by exceeding their expectations in innovative ways, fostering loyalty, and driving business growth. Key Responsibilities: Develop positive dealer relationships...

  • Front Desk Agent

    2 months ago


    College Point, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - VOCO Fiorello [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...

  • Front Desk Agent

    2 months ago


    Stevens Point, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Fairfield Stevens Point [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...


  • College Point, New York, United States VOCO Fiorello Full time

    Job SummaryAs a Front Desk Agent at VOCO Fiorello, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:Registering guests and handling check-ins and check-outsProviding information about hotel services, facilities, and local attractionsHandling...

  • Help Desk Technician

    4 weeks ago


    High Point, North Carolina, United States TEKsystems Full time

    Job SummaryWe are seeking a highly motivated and experienced Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and providing excellent customer service.Key Responsibilities:Provide technical support to customers via phone,...