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Head of Customer Success
3 months ago
*HYBRID* Head of Customer Success Role - St. Petersburg, FL
We are representing an awesome SaaS company who won Best Place to Work in 2024 AND Top Start up Company in 2023 They are looking to hire their next Head of Customer Success.
This all-in-one app designed for business owners, offering features like payment processing, online booking, invoicing, and appointment reminders. Founded in 2010 by a team of 4, it has since grown to over 100 employees with offices in Tel Aviv, Washington, and St. Petersburg. It aims to simplify the way service providers manage their clients, enabling easier interaction across web, mobile, email, and social platforms.
They seek someone with experience managing a CSM team of 12-14, strong analytical skills (to leverage data for company growth), and SaaS experience.
This is your chance join their small, dynamic team and make a HUGE impact Contribute to significant change and growth in a thriving SaaS organization.
- $100-$110K base + 10% - 15% bonus
- Hybrid (3 days in office in St. Petersburg, FL)
- FANTASTIC benefits and team culture
- Stock options
- 100% of premiums paid for: health, dental, vision, life & disability
- 50% of dependent’s premiums paid for
- PTO
- 401k with match
- Generous parental leave