IT Help Desk Analyst(Level I)

6 days ago


West Haven, United States WiredHive Full time

Looking for candidates with 1-2+years of experience as an IT Help Desk Analyst, Help Desk Technician, or Technical Support related role.


  • Serve as the first point of contact for users seeking technical assistance through in-person, phone, chat, email, or support ticketing systems.
  • Diagnose and resolve basic computer hardware, software, and peripheral issues.
  • Assist with installation, configuration, and troubleshooting of desktop operating systems and applications.
  • Escalate unresolved or complex technical issues to senior helpdesk staff or appropriate technology teams.
  • Maintain documentation of support activities in the ticketing system, ensuring accurate case records.
  • Coordinate with vendors and service partners for hardware repair or replacement.
  • Update and maintain user training documentation; provide basic user training when required.
  • 2+years of experience in a Technical Support or IT Help Desk role.
  • Familiarity with Windows Desktop Operating Systems (10, 11).
  • Basic understanding of Active Directory, Microsoft Exchange, and Office 365.
  • Knowledge of basic networking concepts (LAN/WAN).
  • Experience with Remote Desktop or similar remote support tools.
  • Technical certifications such as CompTIA A+ or Network+ are preferred.
  • Excellent problem-solving and troubleshooting skills.
  • Strong verbal and written communication skills.
  • Outstanding customer service skills and a team-oriented attitude.



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