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Field Service Technician

4 months ago

Boston, United States Hemmersbach Full time

Role:


Hemmersbach is seeking a highly motivated and customer-oriented Field Technician to join our team. As a Field Technician, you will be responsible for providing exceptional technical support to our clients, both consumers, and enterprises, in a timely and efficient manner. The ideal candidate will have experience working with desktop, laptops and printers. This role requires a high level of customer service skills, as you will be the face of Hemmersbach in our clients' locations.


Responsibilities:


Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support provided. This includes responding promptly to client requests for technical support, either on-site or remotely, depending on the client’s needs and the project’s scope.

Performing equipment installations, upgrades, and repairs for clients' printers, PCs and other IT equipment.

Providing technical support, including installation, configuration, and troubleshooting of hardware, software, and network issues. Ensuring client satisfaction by delivering exceptional customer service.

Collaborating with other members of the team, including dispatch, project managers, engineers, and other technicians, to ensure seamless delivery of support services.

Managing and maintaining inventory of spare parts and equipment, providing accurate and timely updates to clients and management regarding the status of technical issues, while adhering to safety and quality procedures at all times.


The ideal candidate will have a wide range of responsibilities including maintenance, repair, and calibration of field equipment. The successful candidate will be a problem solver who is responsive to customers' needs.



Requirements:


  • A minimum of 2 years of experience in IT support, with a focus on Lenovo systems, HPI Systems and printers, HPE servers, storage, network equipment, and enterprise-level projects.
  • Willingness to drive between different client's sites
  • Experience in technical support or a similar role, with experience in troubleshooting hardware, software, and networking
  • Ability to lift and carry equipment up to 50+ lbs.



Benefits:


  • Dental insurance
  • Extra hours compensation
  • Flexible spending account FSA
  • Health insurance
  • Internal career development
  • International environment
  • Life insurance
  • Sick leave payments



Be Part of Us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.