Help Desk Technician II

2 weeks ago

Aventura, United States Grant Cardone Enterprises Full time

About Cardone Training Technologies:


Cardone Training Technologies (CTTI), founded by renowned business expert and CEO Grant Cardone, is a leader in the sales training industry. Known for transforming sales processes, reducing turnover, and enhancing profitability, CTTI employs proven, disruptive strategies across sales, marketing, and social media consulting. We drive business success by combining innovative technology with world-class training.


About the Role:

We are seeking a motivated Help Desk Technician II to join our growing team and provide essential technical support for our suite of applications and systems. In this role, you’ll be responsible for troubleshooting, resolving, and documenting technical issues related to our desktop hardware (both Mac OS and Windows), third-party applications such as Zoom, Google Workspace, Moylse, and more. As a Help Desk Technician II, you will work closely with our IT team to maintain and improve the IT environment, contributing to a user-friendly, efficient work environment.


Key Responsibilities:


  • Technical Support: Provide efficient and effective technical support for third-party applications including Zoom, Google Workspace, Microsoft 365, PandaDoc, and JotForms to ensure smooth operations across the organization.
  • Troubleshooting & Issue Resolution: Resolve technical issues related to desktops, laptops, mobile devices, and software applications, ensuring minimal downtime and disruption for employees.
  • Documentation: Maintain clear, detailed records of technical issues, troubleshooting steps, solutions, and system configurations to aid future resolutions.
  • Software & Hardware Assistance: Assist with both hardware (Windows and Mac workstations, tablets, smartphones) and software (email, office tools, productivity apps) issues, offering step-by-step guidance for users.
  • User Training: Help onboard and train employees on new software/hardware, ensuring they understand how to use systems effectively and securely.
  • Collaboration: Work as part of a team to identify and implement improvements in IT processes, ensuring better user experiences and higher efficiency.
  • Event Support: Assist with technical setup for important events and meetings, ensuring smooth operation of systems and applications, sometimes outside of regular hours.
  • System Updates & Maintenance: Assist with software updates, patches, and regular maintenance to keep systems secure and running smoothly.
  • Knowledge Sharing: Document processes, create user guides, and share knowledge with team members to improve overall IT service delivery.


Qualifications:


  • Experience: 2-3 years in technical support, including experience with both Mac and Windows desktop/laptop support.
  • Technical Skills: Experience with operating systems (Windows, macOS) and mobile platforms. Knowledge of Google Workspace and productivity applications is a plus.
  • Certifications: A+ and/or relevant certifications (e.g., Google Workspace, Microsoft 365) preferred.
  • Problem-Solving: Strong ability to diagnose and resolve technical issues efficiently, even if the issue is unfamiliar.
  • Customer Service: Strong customer service skills with a patient, professional demeanor in troubleshooting and resolving issues.
  • Team-Oriented: Ability to work in a collaborative, team-based environment while maintaining individual accountability for assigned tasks.
  • Attention to Detail: Ability to document and maintain detailed records of issues and resolutions for future reference.
  • Physical Requirements: Ability to lift up to 20 pounds, and handle occasional physical tasks related to hardware setup and troubleshooting.


This position is on-site in Aventura, FL, and operates during regular business hours from Monday to Friday, 9 am to 6 pm with additional hours/times as needed. Only Candidates residing in the Miami area will be considered.


Cardone Enterprises is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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