Information Technology Help Desk Technician

2 weeks ago


Sunnyvale, United States MGT Full time

Position: IT Service Desk Technician

Location : Sunnyvale, CA(Hybrid)

Duration : 6 Months

USC and GC


Job Summary:

MGT is a national leader in public sector management consulting and services that delivers diverse business consulting services to a wide range of public sector groups. Celebrating its 50th year in 2024, the firm attracts exceptional talent and empowers them to exceed client expectations as they navigate the dynamic demands of public agency performance. Our mission is to impact communities for good.


In this position we are looking for IT Service Desk Technician to join and support the team.


WHAT YOU WILL DO & WHAT YOU WILL BRING

  • Working under the guidance of the Principal Client Support Specialist, the IT Service Desk Technician provides frontline technical support to end users, ensuring timely resolution of hardware, software, and client device related issues.
  • Respond to and resolve service desk tickets related to hardware, software, and client devices problems in a timely manner.
  • Assist with the installation, configuration, and troubleshooting of client devices, printers, and peripherals.
  • Provide technical guidance and support to users. Escalate complex issues to appropriate IT staff while maintaining communication with end users.
  • Document technical issues and solutions in a knowledge base


MGT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



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