Business Analyst-Operations

5 days ago

Auburn Hills, United States OpTech Full time

THIS IS A W2 CONTRACT (NOT C2C) OPPORTUNITY. VENDORS DO NOT USE THIS POSTING TO SOLICIT BUSINESS. SOLICITATIONS WILL BE BLOCKED


CANDIDATES MUST BE LOCAL TO AUBURN HILLS, MI AT TIME OF APPLICATION AND AVAILABLE ONSITE DAY 1.


HYBRID 2+ DAYS/WEEK ONSITE IN AUBURN HILLS


RATE: $45-$65 BOE


Overview:

We are seeking high-performing, dynamic, and experienced Business Analysts (Business/Operations NOT IT) to join our team and assist with the execution of a high-priority program. This is an urgent need within our Enterprise Change Project Management Office (ECPMO), which is focused on a key in-flight project that requires expertise in business operations and a strong understanding of regulatory compliance, particularly related to the 1071 regulations and banking industry standards. If you are a "rock star" who thrives in a fast-paced environment and enjoys driving solutions to completion, we want to hear from you.

Key Responsibilities:

  • Business Requirements Facilitation: Lead and facilitate the evaluation of business requirements for application integration, service activation, and delivery of new or modified software systems. Ensure alignment of business needs with system capabilities.
  • Scope & Objective Development: Work collaboratively with business stakeholders to develop clear scope, goals, and objectives for projects. Define business and system requirements while ensuring traceability to project goals.
  • Incident Management & Production Support: Manage end-to-end production support for incident management. Identify impacted areas and applications, engage clients, and ensure effective communication throughout resolution. Drive root cause analysis to prevent future issues.
  • Process Documentation & Analysis: Document and map business processes, including creating use cases, test cases, and business procedures. Perform gap analysis between the current state and desired future state to drive continuous improvement.
  • Regulatory Compliance Support: Leverage knowledge of 1071 and banking regulatory requirements to ensure compliance is maintained throughout project lifecycles. Assist with the identification and mitigation of regulatory risks.
  • Collaboration & Communication: Engage with cross-functional teams, including IT, business stakeholders, and external partners, to ensure successful project outcomes. Maintain clear, concise, and professional communication across all levels of the organization.

Qualifications & Required Skills:

  • Business Analysis: Proven ability to facilitate business requirement gathering, document process flows, and map business processes.
  • Documentation & Process Mapping: Strong expertise in documenting business procedures, creating use cases, and assisting with test case creation.
  • Gap Analysis: Ability to conduct a thorough gap analysis between current and future states, identifying areas of improvement and providing actionable solutions.
  • Regulatory Compliance Knowledge: Familiarity with the 1071 regulations and banking industry compliance requirements is strongly preferred.
  • Incident Management: Experience in managing incident resolution processes, including identifying impacted areas and applications, coordinating client engagement, and leading root cause analysis.


Manager’s Preferences:

  • Soft Skills: You must have a calm, professional demeanor and the ability to communicate clearly and effectively, both written and verbally.
  • Personality Traits: We are looking for "rock stars" who are self-driven, proactive, and results-oriented. Ideal candidates are collaborative, adaptable, and able to handle high-pressure situations with grace.


Why Join Us:

  • You will be working on a high-visibility, high-impact program with immediate and tangible results.
  • You will have the opportunity to contribute to critical business operations and compliance efforts, shaping the future direction of the company.
  • Join a new and dynamic department with ample opportunities for growth and professional development.


OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws.

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