Marketing and Studio Coordinator
1 week ago
Role Description
This is a full-time on-site role for a Marketing and Studio Coordinator at The PilatesBarre in Dallas, TX. The PilatesBarre Studio Coordinator is not only responsible for the overall experience of the clients and day-to-day operations of the studio but has an emphasis on TPB’s marketing relations and social media presence for the business. They will serve a key role in handling delegated studio tasks and responsibilities to further the business initiatives that keep The PilatesBarre the top-of-the-line fitness experience it is.
STAFF MANAGEMENT
- Manage and communicate with front desk staff at all studios
- Overseeing client attendance, managing inventory, updating payment information and announcement boards
- Assist the Studio Management in daily studio tasks, projects, and deliverables
- Train and mentor front desk associates and assistants through daily tasks, sales techniques, and problem-solving
- Participate in and contribute to weekly team meetings
- Drive and meet sales goals
STUDIO MANAGEMENT
- Responsible for managing overall studio maintenance
- Basic troubleshooting of BarreFormers and Treadmills along with communicating steps taken towards resolution to upper management staff
- Ensure that all merchandise and supplies are replenished, organized, and aesthetically presented within the studio
- Must have the ability to drive sales, retail, and payment plans through customer relations and daily interactions
CLIENT RELATIONS
- Greet and check-in clients including new registrations, accepting and reconciling payments, and introducing class equipment
- Answer emails and phone calls in a professional manner while utilizing resourcefulness and business acumen
- Deliver exceptional customer service by addressing and resolving customer concerns in a professional manner
- Follow up with all clients to gather feedback
- Build relationships with clients to ensure The PilatesBarre continues to grow and meet the clients demands
MARKETING
- Responsible for collecting content for daily Instagram Stories AM/PM to stay in front of clients and communicate important and relevant studio information
- Discover and create opportunities for The PilatesBarre to be involved in community events and serve as liaison in communication with studio partnerships and events
- Represent The PilatesBarre and participate in events on and off-site
REQUIREMENTS
- Understanding of marketing in order to execute tasks and create posts on a daily basis
- Recognize gaps in advertising and marketing at The PilatesBarre and capitalize on the opportunity to better support those areas
- Strong customer service and social interaction skills demonstrating patience & cooperation
- Passion for fitness and a genuine interest in the care and well-being of clients
- Strong attention to detail and accuracy
- Highly organized and able to prioritize and meet deadlines
- Trustworthy and able to handle confidential information
- Work as a member of a cohesive team with all staff members and instructors
- Professional, punctual, reliable, and neat
- Ability to open and close studios as well as work independently and report to Studio Manager
- Must be able and willing to travel between studios (University Park and Devonshire locations)
Shifts include early mornings and/or evenings and weekends. Holiday availability and weekends required. Must be flexible to stay late and accommodate changes in studio class times.
Morning Shifts: 5:30 AM- 2:00 PM
Evening Shifts: 1:00 PM- 8:00 PM
Qualifications
- Communication and Writing skills
- Sales and Event Planning skills
- Project Management skills
- Excellent organizational and time-management skills
- Strong attention to detail
- Ability to work effectively in a team
- Experience in the fitness or wellness industry is a plus
- Bachelor's degree in Marketing, Communications, Business, or related field
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