Airtable Process Mapping Consultant
3 weeks ago
- Airtable Process Mapping Consultant
- Location:New York City, NY (Onsite need to work from client office)
- Client- Comms Media
JD-
- Deeply understand clients' business processes, pain points, desired outcomes, and requirements
- Advise on best practices for integrating Airtable into their workflow and provide prescriptive recommendations on configuration
- Manage project plans when delivering single consultant engagements, ensuring on-time delivery, risk mitigation, and regular project communications including status updates
- Collaborate with Services and Partner team members on larger engagements
- When necessary, develop solution architecture designs that align with clients' objectives and requirements
- Developer mindset - provide technical guidance and support to clients and internal teams throughout the implementation process, addressing concerns or issues that arise
- Create documentation to support solution development and train customers on their new workflows
- Manage multiple implementations simultaneously, proactively communicating with internal and external stakeholders to ensure on-time and in-scope solution delivery
- Surface trends and patterns across implementations, identifying best practices and creating resources for internal and external stakeholders
- Provide insights from customer implementations that help shape Airtable’s product roadmap
- When necessary, partner with Airtable Engagement Managers to validate scope for professional services engagements
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