Team Member Relations Manager
2 weeks ago
ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
Serves as the initial contact and liaison for intake and assessment of Team Member complaints.
- Performs team member relations investigations and intake sessions as needed.
- Conducts initial interviews and gathers information for team member relations matters such as harassment allegations, work complaints, or other concerns; informs appropriate HR leadership when additional investigation is required.
- Ensures HR leadership is apprised of investigations and their current status.
- Follows up with all surveillance and security reports on Team Members to ensure proper documentation has been issued.
- Assists HRIS with data entry and reporting as needed, including entering documentation into a Team Member’s file.
- Ensures compliance with all relevant laws, regulations, policies and practices.
- Administers the Friendship Fund.
- Provides communication and support to the benefits team to assist GSR team members with questions.
- Participates in administrative staff meetings and attends other meetings and seminars as needed.
- Coordinates various audits, including but not limited to: Exception Tracker, Compliance audits, discipline issued, etc.
- Maintains compliance with federal and state regulations concerning employment.
Conducts exit interviews, summarizes findings, and discusses trends and concerns with senior HR management.
- Helps support HR administrative operations.
- Performs other related duties as required and assigned.
KNOWLEDGE/SKILLS/ABILITIES
- Requires effective communication in English, both verbal and written form in a professional manner.
- Establish and maintain an effective working relationship with management and team members.
- Enjoys working with and assisting people.
- Excellent grammar skills, organization and communication skills required
Excellent interpersonal, counseling, and negotiation skills.
- Understand written and verbal commands, questions, and instructions from team members.
- Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
- Strong analytical and problem-solving skills.
- Work under pressure in a fast-paced environment to complete all deadlines.
- Basic math skills used when conducting audits.
- Ability to maintain the highest level of confidentiality with sensitive information.
- Courteous and professional etiquette.
- Requires working knowledge of computer programs including: Word, Excel, Windows, & HRIS systems (AS400, Datamagine, Manager Self-Serve a plus).
- Bilingual abilities preferred.
CERTIFICATES AND LICENSES
- Must obtain and maintain appropriate licensing with the Nevada Gaming Board.
EDUCATION and/or EXPERIENCE
- A bachelor’s degree with a focus in HR is preferred.
- Minimum 3 years Human Resources Management experience in employee relations is required.
- Labor Relations experience a plus.
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