Team Member Relations Manager

2 weeks ago


Reno, United States Grand Sierra Resort Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

Serves as the initial contact and liaison for intake and assessment of Team Member complaints.

  • Performs team member relations investigations and intake sessions as needed.
  • Conducts initial interviews and gathers information for team member relations matters such as harassment allegations, work complaints, or other concerns; informs appropriate HR leadership when additional investigation is required.
  • Ensures HR leadership is apprised of investigations and their current status.
  • Follows up with all surveillance and security reports on Team Members to ensure proper documentation has been issued.
  • Assists HRIS with data entry and reporting as needed, including entering documentation into a Team Member’s file.
  • Ensures compliance with all relevant laws, regulations, policies and practices.
  • Administers the Friendship Fund.
  • Provides communication and support to the benefits team to assist GSR team members with questions.
  • Participates in administrative staff meetings and attends other meetings and seminars as needed.
  • Coordinates various audits, including but not limited to: Exception Tracker, Compliance audits, discipline issued, etc.
  • Maintains compliance with federal and state regulations concerning employment.

Conducts exit interviews, summarizes findings, and discusses trends and concerns with senior HR management.

  • Helps support HR administrative operations.
  • Performs other related duties as required and assigned.


KNOWLEDGE/SKILLS/ABILITIES

  • Requires effective communication in English, both verbal and written form in a professional manner.
  • Establish and maintain an effective working relationship with management and team members.
  • Enjoys working with and assisting people.
  • Excellent grammar skills, organization and communication skills required

Excellent interpersonal, counseling, and negotiation skills.

  • Understand written and verbal commands, questions, and instructions from team members.
  • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
  • Strong analytical and problem-solving skills.
  • Work under pressure in a fast-paced environment to complete all deadlines.
  • Basic math skills used when conducting audits.
  • Ability to maintain the highest level of confidentiality with sensitive information.
  • Courteous and professional etiquette.
  • Requires working knowledge of computer programs including: Word, Excel, Windows, & HRIS systems (AS400, Datamagine, Manager Self-Serve a plus).
  • Bilingual abilities preferred.


CERTIFICATES AND LICENSES

  • Must obtain and maintain appropriate licensing with the Nevada Gaming Board.


EDUCATION and/or EXPERIENCE

  • A bachelor’s degree with a focus in HR is preferred.
  • Minimum 3 years Human Resources Management experience in employee relations is required.
  • Labor Relations experience a plus.


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