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Field Services Engineer
4 months ago
PLS®: People. Location. Service
Why PLS? Because You Deserve Better® PLS - which stands for People∙Location∙Service - is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing, lending, and our PLS Auto store, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are more convenient, transparent and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.
Position Overview:
The Field Service Engineer must have A level certification and/or experience with a focus on customer support and effective communication. The IT Field Service Engineer will be responsible for supporting all IT related equipment in our store locations. Must be available for after hour/emergency calls from our Service Desk team for store related issues
Job Responsibilities:
As a Field Service Engineer your daily duties will consist of and may not be limited to the following:
- Provides preventative and corrective field technical service all store IT Hardware, network equipment, Software and process equipment on site at client locations.
- Directs, coordinates, and assists with scheduled and unscheduled equipment repairs and maintenance.
- Represents PLS in a professional manner at all times.
- Follows all Company and Security procedures.
- Demonstrates proficiency in accurately and efficiently diagnosing and repairing IT problems on multiple platforms of OS’s and software.
- Possesses a strong knowledge of IT Hardware and OS technologies as well as comprehensive diagnostic and analytical skills.
- Will have call-out project responsibilities and responds to emergency maintenance calls.
- Responsible for submitting accurate Service Desk tickets and other necessary paperwork.
- Is dedicated to customer service and maintains professional working relationships with customers and co-workers.
- When applicable, will try to troubleshoot/resolve the problem remotely.
- Perform pro-active store activities as outlined by PLS
- Manage local asset inventory
Job Requirements:
- 2 - 8 years of experience in a IT discipline providing excellent customer service
- A college degree is preferred, or the equivalent in experience
- Technical certifications preferred (A , Network )
- Experience with Microsoft Windows based platform
- Experience with Web-based applications
- Reliable insured car
- Valid Driver’s license.
- Excellent verbal and written skills
- Must be able to multitask in fast pace environment
- Strong troubleshooting skills
- Ability to work independently with a strong, team-oriented work ethic
- Project a calm, professional demeanor at all times
- Organizational skills with the ability to prioritize and multi-task
- Demonstrate flexibility (e.g., redeployment, off-hour setup requests, etc.)
- Bilingual, English/Spanish preferred
Physical Requirements:
- Must be able to sit and/or stand for long periods of time.
- Ability to lift 15 lbs.
Benefits:
Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, on-going training available.
We strive to demonstrate our Core Values in all positions at PLS:
Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results
PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS Financial Services is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team talentacquisition@PLS247.com to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis.
For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment
